Software Licensing Specialist

Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking.  Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies.  We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.

Work Schedule: The role operates primarily in US Shift timings (6:30 pm - 3:30 am IST) and requires regular collaboration with global stakeholders, certification providers, instructors, and cross-functional teams.
Role Overview:
We are seeking a detail-oriented and analytical Software Licensing Specialist to support our global Sales and Delivery teams with software licensing, renewals, sales operations, customer coordination, and data management. This role is ideal for professionals with 2+ years of experience looking to grow their career in the SaaS industry while gaining exposure to enterprise systems, global operations, and software licensing best practices.

Key Responsibilities:
Manage the end-to-end software licensing and maintenance renewal lifecycle, ensuring timely, accurate, and customer-focused execution. Prepare and maintain software licensing quotes for new licenses, renewals, upgrades, and cross-grades using Salesforce, Jira Service Management, vendor portals, and Microsoft Excel. Research customer contracts, licensing entitlements, renewal history, and software requirements to ensure quote accuracy, licensing compliance, and successful renewals. Manage and prioritize software licensing requests, renewal opportunities, and purchase orders while meeting service level expectations and business priorities. Serve as the primary point of contact for software licensing and renewal inquiries, providing exceptional customer support throughout the sales and renewal lifecycle. Partner with Sales, Professional Services, Consulting Delivery, Finance, Accounts Receivable, Collections, and software vendors to support licensing opportunities and deliver a seamless customer experience. Identify renewal, cross-sell, and upsell opportunities and collaborate with the Sales team to maximize customer value and revenue growth. Maintain accurate customer, contract, licensing, and renewal records in Salesforce and other business systems, ensuring data integrity. Prepare renewal pipeline, operational, and management reports while tracking renewal performance and renewal outcomes. Contribute to process improvements by documenting, streamlining, and automating licensing and renewal workflows to improve operational efficiency.

Qualifications & skills:
Bachelor's degree in Business, Commerce, Information Technology, or a related field. 2+ years of experience in Software Licensing, Software Renewals, Sales Operations, Sales Support, Customer Success, or Contract Administration. Experience supporting B2B SaaS software licensing and subscription renewals. Experience preparing software licensing quotations and managing renewal pipelines. Proficiency in Salesforce CRM and Microsoft Excel. Strong analytical, research, and problem-solving skills with exceptional attention to detail. Excellent customer relationship management and stakeholder management skills. Strong written and verbal communication skills. Ability to manage multiple priorities in a fast-paced environment. Experience collaborating with global teams across multiple time zones. Curiosity and willingness to continuously learn software products, licensing models, and vendor programs.

Preferred Skills:
Experience with Salesforce automation or workflow configuration. Experience in Sales Operations, Contract Administration, or Software Licensing Renewals. Hands-on experience with Atlassian products (Jira, Jira Service Management), AWS Marketplace, Splunk, or Agile/DevOps tools. Experience working with software vendors and channel partners. Exposure to subscription-based SaaS business models.

What We Believe In
At Cprime we believe in facilitating social justice action internally, in industry, and within our communities.  We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.
 
Equal Employment Opportunity Statement    
Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.