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Sales Manager (US Market - B2C segment) at Crystalia Glass · globalremotely

Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model — from design and manufacturing to sales, delivery, and installation — with production facilities in the United States and Europe.

The U.S. market is our core focus. Crystalia Glass is a stable, scaling business, serving B2C, B2B, and B2G clients across multiple states. We combine strong product quality, competitive pricing, high service standards, and operational efficiency to set a benchmark within our industry.

We are strengthening our commercial function and are looking for a Sales Manager to take full ownership of sales execution, team performance, and revenue growth in a high-volume, inbound-driven environment.

This is a hands-on leadership role requiring strong operational involvement. The Sales Manager will own sales performance end-to-end, including CRM operations, inbound lead management, call quality, analytics, and team development.

Employment Type:

- Full-time 8.30 am - 5 pm, NY (EST zone).

- Remote work.

- B2B contract (sole proprietorship status or corporate entity).

Responsibilities

CRM & Sales Operations:

Own and optimise CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows.
Enforce strong CRM discipline across the sales team through training, audits, and corrective actions.
Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency.

Team Leadership & Development:

Lead and develop the sales team - Provide ongoing coaching and mentoring to team members, conducting regular performance reviews and setting goals to ensure they achieve and exceed their targets.
Participate in the recruitment and training of new team members, ensuring they are aligned with company values and priorities.

Inbound Lead Management:

Manage a high-volume inbound lead flow, ensuring fast response times, high-quality lead handling, and balanced workload across Sales Reps.
Continuously optimise lead distribution to maximise efficiency, conversion, and team performance.

Call Quality & Communication Standards:

Own call quality and communication standards, with calls as the primary channel for US-based clients.
Regularly review calls, coach on objection handling and structure, analyse deal losses, and develop supporting channels such as SMS and email.

Performance & Analytics:

Lead the sales function through data and metrics, including conversion rate, close rate, average deal value, speed to lead, and revenue per rep.
Design and execute data-backed initiatives to improve conversion and overall sales performance.

Proactivity & Continuous Improvement:

Proactively identify and solve problems, taking full ownership even with limited resources.
Continuously initiate improvements across sales processes, marketing collaboration, tools, and customer engagement with a focus on measurable business impact.

Requirements

5–7 years of relevant sales experience, with a strong background in sales execution and revenue growth.
At least 2 years of managerial experience, leading and developing sales teams.
Proven experience in sales roles, including hands-on ownership of targets, pipelines, and performance.
Strong hands-on experience with CRM systems (HubSpot or similar), including daily operational use, reporting, and pipeline control.
Hands-on experience managing inbound sales in a high-volume or B2C setting is a must.
Experience leading teams of 5+ Sales Reps.
Experience with AI tools and structured sales playbooks.
Strong analytical mindset with the ability to make data-driven decisions.
Experience with call-based sales models.
Fluent English (working with US-based clients).
High level of involvement in day-to-day sales operations.

Nice-to-Have