Knowledge Management Analyst - Change Management

Job Description

CSCI Consulting is seeking a Knowledge Management Analyst to support its Department of War (DoW / DoD) client. This role is responsible for capturing, organizing, governing, and maintaining program knowledge throughout implementation, testing, deployment, hypercare, and transition to steady-state operations.

The Knowledge Management Analyst will ensure project teams, agency stakeholders, trainers, support personnel, and sustainment resources have access to accurate, approved, and current documentation needed to support successful adoption and long-term operations. This role plays a critical part in documentation governance, version control, knowledge transfer, training readiness, audit support, and operational handoff activities within a structured federal delivery environment.

Responsibilities

• Capture, organize, and maintain project knowledge assets, including requirements, process flows, design decisions, configuration rationale, testing evidence, issue logs, and operational procedures
• Administer and maintain centralized document repositories and knowledge libraries to ensure approved artifacts remain current, accessible, and properly governed
• Develop and maintain user-facing documentation, including standard operating procedures (SOPs), quick reference guides, job aids, FAQs, troubleshooting guides, and support materials
• Support documentation readiness and approval activities for key implementation milestones, including SIT, UAT, training, deployment readiness, user confirmation testing, and operational handoff
• Coordinate with functional, technical, finance, reporting, PMO, and stakeholder teams to validate documentation accuracy, completeness, and usability
• Identify documentation gaps, outdated materials, duplicate content, missing approvals, and version control issues; coordinate corrective actions with document owners
• Support governance processes for document ownership, review cycles, approval workflows, version management, retention requirements, and archival procedures
• Maintain traceability between requirements, business processes, testing artifacts, training materials, deployment documentation, and operational support procedures
• Organize implementation evidence and support materials to facilitate effective knowledge transfer to agency users, support teams, and sustainment organizations
• Support training activities, office hours, hypercare operations, and post-go-live stabilization by ensuring updated procedures and solutions are documented and easily accessible
• Assist with sustainment planning by documenting lessons learned, recurring issues, resolutions, and process improvements

Minimum Requirements

• Active Secret Clearance required
• Bachelor's degree in Business Administration, Communications, Knowledge Management, Information Systems, Public Administration, Technical Writing, or related field; equivalent experience may be substituted
• 5-10+ years of experience supporting knowledge management, documentation governance, operational readiness, training support, or enterprise system implementations
• Experience organizing and managing large volumes of project documentation in structured repositories and document management platforms
• Strong understanding of document lifecycle management, version control, approval workflows, and content governance
• Experience creating and maintaining SOPs, job aids, quick reference guides, FAQs, knowledge articles, training materials, and support documentation
• Ability to coordinate effectively across business, technical, PMO, training, and stakeholder teams
• Experience supporting compliance-driven environments requiring formal documentation controls and audit readiness
• Creativity and adaptability in problem-solving
• Ability to work with clients to understand their needs
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Professional presence

Preferred Skills

• Experience supporting OneStream, ERP, EPM, financial transformation, or enterprise software implementation programs
• Familiarity with implementation lifecycle artifacts, including requirements documentation, solution designs, testing evidence, training content, deployment materials, and support procedures
• Experience supporting change management, user adoption, training readiness, communication planning, or organizational transition activities
• Knowledge of SharePoint governance, content management systems, knowledge bases, and enterprise collaboration tools
• Experience supporting knowledge transfer, documentation handover, and sustainment readiness activities
• Familiarity with records management, audit support, and compliance documentation practices
• Ability to work in a team environment, as well as independently
• Strong customer and vendor relationship skills
• Demonstrated ability to comply with data standards and policies
• Motivation to learn new technologies and methodologies that demonstrate value
• Past experience working with a Federal agency
• Department of War experience is a plus!

About CSCI

CSCI is an award-winning information technology and financial management consulting firm founded on one simple philosophy: “Do what is right, always.” We apply this philosophy across all elements of our growing business, from delivering world-class services for customers to providing an environment where associates thrive both personally and professionally. At CSCI, work and fun aren’t diametrically opposed!

At CSCI, our goal is to hire people with proven track records and retain them with an energizing, diverse company culture. We value each associate’s natural drive to excel, and we provide them with the freedom to do things their way. CSCI seeks the best and brightest in the industry—those who are ready to move their lives and career forward. Join us today and get excited about Mondays again!

Benefits of Working at CSCI

• Competitive salaries
• Generous Paid Time Off (PTO) package
• Paid holidays aligned to the Federal calendar
• Full health benefits including medical, dental, vision, and life insurance 
• 401(k) retirement plan
• Team building events
• Professional development support 

Legal

CSCI complies with all applicable Federal, state, and local employment regulations. Please reach out to HR@csciconsulting.com with any questions. 

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. CSCI provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

If you require an accommodation, please contact CSCI Human Resources for further assistance. For questions regarding the qualifications listed above, please contact the CSCI Recruiting Team.

E-Verify

CSCI participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information, please visit www.dhs.gov/E-Verify. 

California Consumer Privacy Act (CCPA) Notice

As part of the application and recruitment process, CSCI Consulting, Inc. may collect personal information as described under the California Consumer Privacy Act (CCPA). 

This information is collected solely for employment-related purposes, including evaluating your qualifications, processing your application, and complying with legal obligations. 

By applying to this position, you acknowledge that you have read and understand the following notice regarding the collection of your personal information as a job applicant: 

• Categories of Information Collected: Personal identifiers, employment history, educational information, and any other information provided in your application or as part of the interview process.
• Purposes for Collecting Information: To review your application, assess your qualifications, and manage the hiring process.
• Retention and Security: Information collected will be retained indefinitely and will be securely stored and handled in accordance with CCPA guidelines and CSCI Consulting, Inc. policies.
• Rights of Applicants: Under CCPA, California residents have the right to request information about the personal data we collect, delete it, and request restrictions on certain uses. However, some information may be retained as required by law. 

For further information, or to exercise your rights under the CCPA, please contact CSCI’s HR team. 

Disclaimer

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.