About the Role
We are an international broker. Our clients fund and withdraw through approximately 60 payment methods across Asia, Africa, LATAM, and the Middle East.
Payments Product is now a standalone function, and we are building the team around it. This is an early core hire.
We are looking for a Payment Integration Manager who will own payment integrations end to end—from the initial technical call with a provider through to stable production.
You will also be the first line of response for every payment incident and the person responsible for deciding whether a new integration is ready to go live.
This is a technical operations role rather than a coordination role.
Key Responsibilities
1. Payment Provider Onboarding & Integration
- Manage the full onboarding cycle for new payment providers, including:
- Initial technical calls
- Credentials and sandbox access
- Configuration and test design
- User Acceptance Testing (UAT)
- Production launch
- Post-release stabilisation
- Define integration acceptance standards and own the go/no-go decision before launch.
- Review provider API documentation and translate it into implementation-ready specifications for engineering, covering edge cases, failure paths, and confirmation model behaviour.
2. Payment Incident Management
- Own the first-line response for payment incidents, including:
- Failed and stuck transactions
- Unconfirmed payments
- Payment method-level anomalies
- Investigate and drive incidents to resolution rather than simply escalating them.
- Diagnose provider-side versus platform-side issues using logs, API responses, and transaction data.
- Communicate findings clearly to providers, engineers, and internal stakeholders.
3. Technical Testing & Verification
- Perform hands-on verification of payment integrations.
- Conduct manual checkout testing across mobile and desktop.
- Verify callbacks and API behaviour using Postman or equivalent tools.
- Execute SQL queries to investigate transaction data.
- Validate asynchronous payment statuses, confirmation models, redirect flows, and failure scenarios.
4. Payment Method & Provider Catalogue
- Maintain a comprehensive catalogue of payment methods and providers, documenting:
- Supported capabilities
- Available integration types
- Completed testing
- Known failure modes
- Build the initial capability inventory of all live payment methods and providers.
- Convert ambiguous provider documentation and undocumented operational knowledge into actionable specifications.
5. Payment Performance Analysis
Produce a 90-day breakdown of deposit attempts, categorised by outcome:
- Completed transactions
- Declined by the provider
- Abandoned by the user
- Abandoned during redirect
- Completed but never confirmed back to the platform
Requirements
Essential Qualifications & Experience
- 4+ years of experience in payments, PSP integrations, or fintech platforms, with hands-on ownership of integrations rather than coordination alone.
- Working knowledge of APIs, webhooks, asynchronous payment statuses, callback mechanics, confirmation models, redirect flows, and common failure modes.
- Ability to review provider API specifications and identify missing information.
- Experience using Postman or equivalent tools for API testing.
- Experience performing structured checkout testing across mobile and desktop.
- Proven ability to investigate live payment incidents using logs and API responses.
- Ability to distinguish provider-side issues from platform-side problems.
- Experience translating incomplete or ambiguous technical documentation into clear specifications for engineering.
- Strong communication skills and composure during incidents.
- Basic knowledge of using AI tools in daily work.
- Working proficiency in both English and Russian, as both languages are used daily.
What Success Looks Like in the First Year
- First Few Months — Operational Ownership
- Take ownership of first-line payment incidents, build the payment method and provider catalogue using documentation and direct investigation, and produce the 90-day deposit attempt analysis.
- By Mid-Year — Integration Acceptance Standards
- Establish the integration acceptance framework and apply it to a live provider onboarding process, from initial engagement through production launch.
- Second Half — Established Processes & Decision-MakingAs the team expands, a Systems Analyst will assume responsibility for formal verification, while the integration acceptance gate remains under your ownership.
- Maintain an accurate and up-to-date provider catalogue, ensure the integration acceptance gate is fully operational, and take ownership of incident-related decisions.
Recruitment Process
Our recruitment process consists of four stages:
- HR Interview: Background, motivation, and overall role alignment.
- Technical Interview: Payment integration knowledge, technical tools, hands-on experience, and incident diagnosis.
- Product & Problem-Solving Interview: Integration decisions, prioritisation, and practical problem-solving.
- Final Interview: Discussion with senior stakeholder.
Benefits
- Fixed monthly compensation of [depending on experience]
- Fully remote work within GMT to GMT+4, with no relocation required
- End-to-end ownership of a provider from first call to production, and the go or no-go decision on every integration
- Scope that grows with the business: cards, alternative payment methods, a card programme and new entities
- Corporate AI tooling as part of the working process
New Zealand