Account Associate

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. 

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Account Associate serves as an operational and customer support partner to the Account Management organization, helping drive customer satisfaction, workflow execution, issue resolution, and account coordination across Datavant’s model accounts. 

This role works closely with Account Managers and cross-functional operational teams to manage customer needs, coordinate escalations, maintain account documentation, monitor operational performance indicators, and ensure timely follow-through on customer-impacting activities.

The Account Associate role is designed to provide foundational experience in account management, healthcare operations, customer relationship management, and cross-functional collaboration, with opportunities for growth into future developmental Account Management roles within Datavant. 

Key Responsibilities:

• Provide operational and coordination support for our provider accounts in partnership with Account Managers
• Develop ability to assess customer satisfaction, retention risk identification, and assist with issue communication
• Submission/management of support tickets for issues related to access, IT, site IDs, etc.
• Manage customer-facing escalations as initial point of contact and coordinate internal response via emails, setting up meetings, and follow ups to lead to issue resolution
• Monitor and track outstanding customer issues, escalations and operational requests to ensure timely resolution and communication.
• Assist in successful execution of projects by coordinating activities across IT/Development, Finance, Growth, Operations, and Account Management teams.
• Manage creation/changes to SOPs, workflows, job aids, and operational documentation
• Conduct and review reporting related to KPIs to identify trends, risks, or follow-up opportunities
• Manage provisioning/access for current and new clients during implementation
• Maintain accurate account documentation, health indicators, and risk flags
• Support recurring customer communications including operational updates, issue follow-ups, and outage notifications. 
• Identify recurring workflow challenges or operational gaps to create opportunities for process improvement
• Manage billing issue resolution in partnership with Finance 
• Other duties as assigned

Qualifications:

• Bachelor’s degree in Business, Healthcare Administration, HIM, or related field (or equivalent experience)
• 2-4 years experience in account coordination, customer support, customer success, healthcare operations, or related customer-facing operational environments.
• Strong communication and relationship management skills
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Ability to coordinate cross-functional activities and drive timely follow-through
• Demonstrated ability to collaborate effectively across teams and functions
• Ability to interpret performance data and explain outcomes to customers
• Familiarity with HIPAA-regulated environments preferred
• Proficiency in Microsoft Suite (Powerpoint, Excel, Outlook, etc.) highly desirable
• Comfort operating in a fast-paced, matrixed organization
• Ability to travel up to 10-25%

Success in This Role:

Successful individuals in this role demonstrate:

• Strong follow-through and operational execution
• Ability to manage multiple priorities in fast paced environment
• Effective communication with both customers and internal stakeholders
• Strong organizational and problem-solving capabilities
• Ability to navigate ambiguity and coordinate issue resolution across teams
• Curiosity and willingness to develop customer relationship management and account strategy skills

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is:$65,000—$69,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. 

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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