Client Success Manager (Dental Industry) - Full-Time, Remote (Canada Hours)

About the Role

We're seeking an experienced, highly organized Client Success Manager with clear spoken English that is easy to understand for North American clients to join our rapidly growing dental marketing team.

This is a fully remote position focused on managing client relationships, improving client retention, supporting campaign performance, and ensuring our dental practice partners receive a professional, organized, and results-driven experience.

You'll be the main point of contact for assigned dental clinics after they join our program. Your role is to guide clients through onboarding, keep communication clear, coordinate with our internal team, monitor campaign performance, and ensure clients stay aligned, informed, and confident in the work being delivered.

This is not a passive customer support role. This is a client ownership role for someone who is proactive, detail-oriented, strong on calls, excellent with follow-up, and comfortable managing multiple client accounts at once.

Key Responsibilities

•⁠ ⁠Serve as the main point of contact for assigned dental practice clients
•⁠ ⁠Lead client onboarding and ensure all required assets, access, approvals, and campaign details are collected on time
•⁠ ⁠Manage ongoing client communication through email, calls, Slack, CRM, and internal project management systems
•⁠ ⁠Schedule and lead client check-in calls to review campaign performance, lead quality, bookings, show rates, and next steps
•⁠ ⁠Work closely with media buyers, appointment setters, creatives, and operations to ensure campaigns are launched and managed properly
•⁠ ⁠Track client performance metrics and identify issues before they become client complaints
•⁠ ⁠Follow up consistently with clients to collect feedback, treatment updates, patient outcomes, revenue updates, testimonials, and case information
•⁠ ⁠Ensure clients understand campaign expectations, timelines, deliverables, and their role in successful outcomes
•⁠ ⁠Escalate urgent client issues internally and help drive fast, professional solutions
•⁠ ⁠Maintain detailed client notes, updates, call summaries, action items, and next steps in our CRM/project management systems
•⁠ ⁠Support client retention by building trust, communicating clearly, and ensuring clients feel taken care of
•⁠ ⁠Identify upsell or expansion opportunities when clients are seeing strong results
•⁠ ⁠Collaborate with leadership to improve onboarding, reporting, communication systems, and the overall client experience
•⁠ ⁠Ensure no client account is left unmanaged, unclear, or waiting too long for a response

Requirements

Required Experience

•⁠ ⁠Minimum 3+ years of proven client success, account management, customer success, or relationship management experience
•⁠ ⁠Prior experience in the dental, healthcare, marketing, or agency space is strongly preferred
•⁠ ⁠Experience managing multiple client accounts at the same time
•⁠ ⁠Strong ability to communicate professionally with business owners, dental teams, and internal departments
•⁠ ⁠Clear spoken English that is easy to understand for North American clients
•⁠ ⁠Experience leading client calls, presenting updates, and explaining performance in a simple, confident way
•⁠ ⁠Strong computer skills and experience using CRM, project management, reporting, or communication platforms
•⁠ ⁠Proven ability to stay organized, follow up consistently, and keep client accounts moving forward
•⁠ ⁠Ability to handle client concerns, difficult conversations, and urgent issues with professionalism

Essential Qualities

•⁠ ⁠Highly organized with strong attention to detail
•⁠ ⁠Proactive and able to anticipate problems before they escalate
•⁠ ⁠Strong follow-through, you do not let tasks, clients, or action items slip
•⁠ ⁠Confident communicator who can lead calls and keep clients aligned
•⁠ ⁠Calm under pressure and able to manage client concerns professionally
•⁠ ⁠Comfortable working in a fast-paced remote environment
•⁠ ⁠Able to manage your own schedule, priorities, and client workload
•⁠ ⁠Strong sense of ownership over client outcomes and retention
•⁠ ⁠Team-oriented and able to coordinate across marketing, sales, creative, and operations departments
•⁠ ⁠Comfortable with repetitive follow-up and administrative tasks while maintaining a high level of professionalism

Training & Development

•⁠ ⁠Comprehensive training provided on our services, systems, client onboarding process, and reporting structure
•⁠ ⁠In-depth training on dental marketing campaigns, lead generation, appointment setting, and client performance metrics
•⁠ ⁠Ongoing coaching and support from leadership
•⁠ ⁠Access to internal SOPs, scripts, reporting templates, and client communication resources
•⁠ ⁠Regular training updates as we improve our systems, services, and client delivery process
•⁠ ⁠Opportunities to grow into a senior client success, operations, or leadership role as the company expands

Equipment & Workspace Requirements

•⁠ ⁠You must provide your own laptop or desktop computer capable of handling video calls, CRM systems, reporting tools, and communication platforms
•⁠ ⁠Reliable high-speed internet connection, wired preferred
•⁠ ⁠Professional headset or microphone suitable for clear, high-quality client calls
•⁠ ⁠Quiet, distraction-free workspace with a clean, professional webcam and background
•⁠ ⁠Ability to work from a private environment where client calls and sensitive business information cannot be overheard
•⁠ ⁠Available to work during core North American business hours
•⁠ ⁠Backup power and internet solutions are a plus and recommended for reliability

Benefits

Compensation & Benefits

• Competitive fixed monthly salary well above industry standards for experienced client success professionals
• Commission for upselling additional services
• Stable, predictable compensation with no cold calling and no commission-based pressure
• Paid comprehensive onboarding and continuous training
• 100% remote position with a supportive, fast-growing team
• Clear structure, systems, and SOPs so you can focus on doing great work
• Real path to grow into senior client success, operations, or leadership roles as we scale

Ideal Candidate Profile

You're someone who:

• Takes full ownership of your client accounts and never lets one fall through the cracks
• Communicates clearly and confidently, whether on a call, in an email, or on Slack
• Stays organized and on top of follow-ups even when managing many clients at once
• Anticipates problems early and solves them before they reach the client
• Enjoys building long-term relationships and helping clients see real results
• Works independently and manages your own time without constant supervision
• Stays calm, professional, and solution-focused under pressure

About Us

We're a leading dental marketing company specializing in patient acquisition for dental practices across North America. Our proven lead generation systems create genuine interest from qualified patients, and our appointment setting team converts that interest into booked appointments. As we grow, we need exceptional Client Success Managers to keep our dental practice partners informed, aligned, and confident in the results we deliver. This is your opportunity to join a fast-growing company where your organization, communication, and ownership directly impact client retention and the success of the practices we serve.

This is not an entry-level position. We're looking for experienced client success professionals who can take ownership of their accounts with minimal supervision. You don't need to be a dental expert, we'll teach you everything you need to know. What you do need is the organization, communication skills, and follow-through to keep clients happy and results on track.

How to Apply

Ready to take ownership of client success in a fast-growing company? Submit your resume along with a brief note explaining your best client retention or account management achievement and why you're the right person to keep our clients aligned, informed, and confident.