WHY DEPT®?
We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.
We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.
At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.
THE ROLE:
We expect a Manager, Client Partnership to build a strong understanding of the clients in their portfolio's business, challenges, goals, and SWOT. You'll help represent DEPT® to our clients, supporting relationships beyond organizational skills through a mix of account management and strategic support.
**This is a remote, US-based role. However, prefer candidates located on the west coast or central timezone.
WHAT YOU'LL DO:
CLIENT MANAGEMENT
- Support senior clients in developing annual media strategies
- Participate in recurring meetings with client-side leadership, focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth
- Help ensure client satisfaction by regularly communicating with key decision-makers
- Support client retention and growth efforts
- Assist in resolving issues that arise on accounts, whether internally or with clients, escalating as needed
- Support new business pitches and proposals alongside leadership and growth team
BUSINESS KNOWLEDGE AND COMPLIANCE
- Assist in forecasting, reconciling, and monitoring client media revenue and profitability
- Help estimate, manage, monitor, and reconcile client out-of-pocket media funds
- Develop a working understanding of scope management, including tracking, managing, and flagging scope pacing issues
- Support management of client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner
- Assist in productizing our media services within a proposal and SOW
- Support drafting of SOWs, amendments, and other legal adjustments in partnership with the contracts team as needed
- Support contract negotiations and help oversee implementation of commercial agreements
- Identify and help pursue cross-sell and upsell opportunities to drive innovation, strategy, and organic revenue growth
- Help ensure teams are operating effectively and efficiently toward client goals while supporting financial revenue targets on accounts
TEAM PARTICIPATION & STRATEGIC LEADERSHIP
- Work with media teams to help drive strategies and work that moves clients' business forward
- Support the crafting of strategic responses to briefs and help develop a POV on media, data, and tech
- Help draw conclusions and actionable insights from performance analysis
- Support delivery of work to the highest possible standard
- Contribute to the strategic process by sharing ideas and experience
- Support employee retention and contribute to direct reports' growth, where applicable
OWNERSHIP & EXECUTION
- Good judgment under ambiguity. Can make progress without waiting for perfect requirements while knowing when to ask for help.
- Bias toward ownership. Proactively identifies problems, helps define success, and drives media performance work to completion with reasonable oversight.
- Ability to prioritize. Comfortable making tradeoffs across competing campaign priorities and client needs, especially during high-volume flight periods.
- Comfort with autonomy. Can independently own recurring media workstreams (reporting, optimizations, pacing), creating capacity for broader strategic client work.
COMMUNICATION & COLLABORATION
- Strong written communication. Produces clear campaign documentation, concise performance updates, and polished client-facing reporting materials.
- Strong stakeholder management. Effectively coordinates across media, strategy, and data teams, manages competing priorities, and builds trust with cross-functional partners.
- Comfort with rapid iteration. Incorporates performance data and feedback quickly, adapting campaigns to changing client needs or business priorities.
LEARNING & PROBLEM SOLVING
- Learning velocity. Demonstrated ability to ramp quickly across platforms, verticals, or unfamiliar domains and apply new knowledge effectively.
- Quality control instincts. Strong attention to detail for campaign QA, reporting accuracy, and proactively catching issues (pacing, tracking, discrepancies) before they reach clients.
CROSS-CHANNEL EXPERTISE
- Media activation experience. Solid understanding of Paid Search, Paid Social, and Programmatic, along with an appreciation for how activation work connects to Strategy, Data Science, and Data Tech.
- Cross-LOB operator mindset. Understands how media workstreams connect across lines of business and can identify opportunities to improve collaboration, consistency, and efficiency across channels.
WHAT YOU BRING:
- 3+ years experience in roles servicing clients in an agency environment
- Experience supporting large media accounts and agency teams
- Experience supporting complex media campaigns and retainers (experience in paid search, paid social, or programmatic preferred)
- Experience with campaign execution and budget management
- Comfortable working across both brand and conversion/direct-response campaigns
- Strong organizational skills with the ability to support multiple projects simultaneously
- Strong client relationship skills, including experience supporting strategy development
- Solid problem-solving skills
WHAT DO WE OFFER?
We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:
- Healthcare, Dental, and Vision coverage
- 401k plan, plus matching
- PTO
- Paid Company Holidays
- Parental Leave
WE SUPPORT YOU BEING YOU:
DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.
DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.
We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.
DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.
Learn more about DEPT®
DIVERSITY, EQUITY, & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
#LI-Remote
The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible.
US Remote Range$80,000—$115,000 USD
United States
Canada
Ireland