IT Specialist 24/7 - OP02240-01

Dev.Pro · Full-time · Posted 1w ago

We are hiring in Europe!

🟢 Dev.Pro is a global team of IT professionals helping tech companies scale their business through software engineering expertise. Operating as a remote-first company, our developers work across 55+ countries on five continents, giving us the flexibility and skillset to deliver high-quality engineering for projects of any size or complexity. Clear communication and following through on our commitments are at the core of how we work. Our people have the freedom to work from anywhere, along with the opportunity to grow — both professionally and personally — as part of a diverse, dedicated team.

We invite a NOC Analyst to join our team, which is responsible for the continuous monitoring and maintenance of a mission-critical cloud environment. In this role, you’ll act as the primary point of contact for production alerts, identifying anomalies and performing initial triage using logs and metrics.

🟩 What's in it for you:

Work hands-on with Datadog, LogicMonitor, ServiceNow in production support environments
Benefit from regular security awareness training to strengthen your security practices
Execute complex operational tasks, from failover procedures to strategic maintenance

✅ Is that you?

2+ years of IT support and incident management experience, including triage, prioritization, and escalation
Experience with monitoring and observability tools (Datadog, LogicMonitor, or similar)
Ability to navigate dashboards and perform log correlation
Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols
Advanced English communication skills (written and verbal)
Clear communication with technical teams and stakeholders during incident response
Ability to manage multiple priorities in fast-paced environments
Strong analytical and problem-solving skills with a methodical approach to troubleshooting
Strong sense of ownership and accountability with the ability to stay calm and organized during critical incidents
Disciplined approach to following operational processes and maintaining 24/7 shift coverage
Self-motivation with the ability to adapt and learn quickly
Understanding of security best practices (access control, data protection, phishing prevention, security policy compliance)

Desirable:

Experience with ServiceNow and/or Jira Service Management
Experience using Slack or Microsoft Teams in a support environment
Experience in Help Desk, NOC, SOC, or L1/L2 technical support roles
Familiarity with AWS and Azure
Familiarity with Kubernetes and Docker
Exposure to PostgreSQL, MySQL, and Amazon RDS
Familiarity with GitHub Actions, Bitbucket, and Amazon SQS

🧩Key responsibilities and your contribution

In this role, you’ll act as the first responder for production alerts and incidents, ensuring timely detection, triage, and resolution.

Monitor system health using Datadog, LogicMonitor, or similar observability and monitoring tools
Analyze logs, metrics, and traces to determine incident scope and impact
Manage the incident lifecycle, including triage, prioritization, and escalation coordination
Document and track incidents in ServiceNow and Jira Service Management
Coordinate with application and development teams, providing initial technical analysis to support faster resolution
Communicate clear, concise incident updates, translating technical status into actionable information
Maintain accurate incident records and provide structured shift handovers to incoming analysts

The Schedule: We maintain 24/7 client coverage, the work follows a rolling 3 days on / 3 days off pattern (8-hour shifts), synchronized with the Eastern Standard Time (EST) timezone.

Our next steps:

✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Interview — ✅ Offer

Interested? Find out more:

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