Mental Health Specialist

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

⚠️ Recruitment Fraud Notice

Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to jobs@dialogue.co and verify the role on our official careers page.

Your role as a Mental Health Specialist

Dialogue is looking for a Mental Health Specialist to take part in our mission to help people improve their wellbeing. Reporting to Annabel Tremblay, Manager, Mental Health Specialists, the mission of the Mental Health Specialist is to support and provide a high-quality experience to Dialogue members. A Mental Health Specialist can have a background/experience in social work, crisis intervention and/or short-term coaching (not therapy). They are specialized in mental health and provide an empathetic approach to interventions. They coach members with mild mental health symptoms, navigate members’ needs and send resources for out-of-scope issues. Want to join our exceptional multidisciplinary team in an evolving industry? Good news, we saved you a seat!

What you'll be doing

• Assessing the needs and requests of our members on the platform
• Accompanying members in their health care journey in collaboration with other professionals
• Offering support to our members to achieve objectives in a motivational interviewing approach
• Ensuring patient navigation to other resources complementary to our services
• Participating in and developing our database of community/public resources in Canada and our pamphlets on mental health
• You will be responsible for patient safety in your member-facing role

We'd love to hear from you if you have

• A Bachelor's degree in a mental health or human relations field
• 2+ years of intervention experience as a social worker or other related experience, comfortable with short-term interventions and mental health issues
• Availability to work a minimum of 8 hours per week (up to 32 hours) during the day, evening (up to 8 pm), and weekends
• Very good knowledge of community and institutional resources
• A desire to work in an environment that encourages autonomy, professionalism, and versatility
• An attraction to an innovative environment, proficiency with computer tools
  
  

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up