Logistics Support Agent - Remote

Compensation & Schedule

• Hourly Base Pay Range: $22-24 per hour
• Location: Remote
• Employment Type: Full-Time
• Department: Customer Care
• Schedule: Shifts available within 7:00 AM–7:00 PM MST, seven days a week
• Start Date: As soon as possible
• Training Schedule: Monday–Friday, 8:00 AM–4:00 PM MST
• Training Period: Standard training program followed by two additional weeks of specialized training with the Logistics team for external hires.

Note: The hourly pay range listed above represents a good-faith estimate of the minimum and maximum target for this position. Actual compensation offered may vary depending on the candidate's geographic location, job-related skills, experience, and education.

About the Role

At DirectMeds, our Logistics team plays an important role in keeping patient accounts moving efficiently through fulfillment and shipping workflows.

As a Logistics Agent, you'll monitor patient account activity, identify delays or stalled workflows, troubleshoot fulfillment concerns, and collaborate with internal teams to help ensure issues are resolved quickly and accurately.

This role is ideal for someone who enjoys problem-solving, pays close attention to detail, and thrives in a fast-paced environment where communication, accountability, and follow-through make a difference.

The Ideal Candidate

You're someone who:

• Takes ownership of issues and follows through until they're resolved.
• Enjoys identifying problems, investigating details, and finding solutions.
• Notice small details that others may overlook.
• Stays organized and focused while managing multiple priorities.
• Communicates clearly, professionally, and with empathy.
• Works independently while collaborating effectively with other departments.
• Understands the importance of urgency, accuracy, and accountability.
• Adapts quickly to changing priorities and operational needs.
• Is proactive about identifying opportunities to improve workflows.

What You'll Do

Responsibilities include, but are not limited to:

• Manage and monitor patient account workflows to ensure timely processing and fulfillment.
• Identify stalled accounts, processing delays, and workflow issues that may impact patient orders.
• Investigate and troubleshoot logistics and fulfillment-related concerns.
• Escalate unresolved or time-sensitive issues through appropriate internal channels.
• Collaborate with customer service, pharmacy operations, fulfillment, and other internal teams to resolve account concerns.
• Communicate directly with patients when additional information, clarification, or follow-up is needed.
• Maintain accurate documentation of account updates, escalations, and resolutions.
• Monitor outstanding issues and follow through to ensure appropriate resolution.
• Follow established logistics workflows, internal procedures, and escalation protocols.
• Identify recurring operational challenges and communicate trends or potential improvements to leadership.
• Prioritize urgent patient account concerns while managing multiple tasks in a high-volume environment.

What We're Looking For

The ideal candidate will have:

• Strong attention to detail and excellent organizational skills.
• The ability to manage multiple accounts, priorities, and follow-ups simultaneously.
• Strong investigative and problem-solving abilities.
• Clear written and verbal communication skills.
• Confidence in handling patient-related concerns professionally and efficiently.
• Comfort navigating internal systems, administrative tools, and operational workflows.
• The ability to quickly learn and follow established processes.
• Strong time management skills and the ability to work efficiently in a fast-paced environment.
• A proactive, solutions-oriented mindset.
• Reliability, accountability, and the ability to work independently.
• A collaborative, team-oriented approach to resolving operational challenges.

Preferred Qualifications (Strong Plus)

• Previous experience in logistics, fulfillment, operations, or patient support.
• Familiarity with internal systems, administrative tools, and account management workflows.
• Experience handling escalated situations or complex patient account issues.
• Experience working in a high-volume customer service or operational support environment.
• Previous experience coordinating across multiple departments to resolve account concerns.
• Cancel-save, customer retention, or account recovery experience.
• Experience in pharmacy, healthcare, telehealth, or related operations.

Remote Work Requirements

Candidates must have the following available prior to their start date:

• Reliable personal laptop or desktop computer (Chromebooks not accepted)
• Quality headset suitable for patient and team communications
• High-speed, reliable internet connection
• Quiet, professional workspace suitable for confidential patient conversations

What We Offer

• Competitive compensation
• Comprehensive benefits package (Health, Dental, and Vision).
• Fully remote position.
• Paid time off and company holidays.
• Opportunities for career growth within a rapidly scaling company.
• Exposure to innovative therapies in wellness and longevity.

How to Apply

If you're interested in joining DirectMeds as a Logistics Agent, we'd love to hear from you!

Please submit your resume and a brief introduction highlighting your relevant experience in logistics, fulfillment, customer service, patient support, or operational problem-solving and why you're interested in the role.

Direct Meds is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.