Salesforce Administrator (Service Cloud Specialist) 100% Remote in Poland or Spain

Job Description

What will you do with us?

• Own and govern Salesforce configuration, including objects, fields, layouts, record types, search, reporting and dashboards

• Particularly Salesforce Service Cloud configuration, including Case Management, Service Console, Knowledge, Omni-Channel, Digital Engagement, Entitlements, Milestones, queues and routing configurations

• Maintain security such as user accounts, sharing rules, user roles, user profiles, user permissions, field level security, groups, validations

• Manage mass imports, updates and exports of data

• Ensure data integrity, security and perform required audits reviews

• Design, implement and govern declarative automation architecture (Flows, approvals, assignment rules, email automation), ensuring scalability, maintainability and best practices

• Manage operational requests, change requests and troubleshoot issues, working with diverse user groups and potentially with business leaders

• Handle complex and escalated support requests, perform root cause analysis, and improve system stability and user experience

• Assist in conducting training to business owners for new features and help with roll-out

• Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials

• Own end-to-end delivery of Salesforce initiatives, coordinating admins, developers and testers across design, build, testing, deployment and post-release support

• Mentor and guide other team members, enforcing best practices during design and implementation

• Proactively lead and contribute to solution design, applying Salesforce best practices

• Optimize existing builds to reduce technical debt and improve org health and efficiency.

• Manage deployments using CI/CD tools and GitHub

Qualifications

What makes you a strong fit?

• Advanced working knowledge of Service Cloud (Deep understanding of Omni-Channel Routing, Service Console, Case Management, Email-to-Case, Web-to-Case, Knowledge Management, Entitlements and Milestones, Digital Engagement and Chat, Embedded Messaging, Queues and Assignment Rules)

• Working knowledge of relational databases design concepts and data management.

• Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Inspector) and good analytical skills

• Experience in working with international teams

• Knowledge of agile methodology / processes

• Understanding of business processes

• Ability to troubleshoot system, process and data issues

• Strong communication skills, open to discussions, team-oriented, with a hands-on attitude. you can explain technical decisions to non-technical stakeholders without breaking a sweat, and you're as comfortable white boarding as you are in code

• Demonstrate enhanced analytical, problem-solving, and logical skills, with the ability to lead others.

• Fluent English - additional languages are a plus in our global environment

• You master advanced Salesforce features (Flows, validations, complex formulas)

• Implementation of solutions using best practices

• Experience with release management tools

• Salesforce certifications, such as Salesforce Certified Administrator, Advanced Administrator, Salesforce Certified Platform App Builder , Service Cloud Consultant or Sales Cloud

Bonus Points

• Agentforce Specialist, Data Cloud Consultant

• Experience with API integrations, Salesforce org migrations, or hands-on Apex development

• Familiarity with HubSpot — understanding how it connects to Salesforce in a mixed-CRM environment

• Advanced reporting and dashboard expertise — creating insights that leadership actually use

What to Expect from Our Hiring Process

We like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role):

1️⃣ Intro Chat – A first call with our Talent Partner to explore mutual fit around relevant skills, value alignment, and motivation.

2️⃣ Hiring Manager Interview – A deeper conversation about your background, aspirations, and experience and your potential manager in this role. Take this chance to ask anything on your mind - it’s just as much about making sure we’re the right fit for you, too.

3️⃣ Business Case – A take-home exercise incl. a few days' preparation time, designed to understand how you approach real-life problems. You’ll then walk us through your approach in a collaborative discussion with the hiring manager and the team to discuss your thoughts and findings.

4️⃣ Team Fit - Coffee and Chat ☕️

Why You’ll Love It Here

💙 Global Benefits – No matter where you are, you’ll have access to:

• Healthcare insurance – so you can focus on what matters.

• Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.

• Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance.

📍 Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave.

🚀 Career Growth – We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths - whether within your team or through cross-functional projects.

🌎 A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment.

⏳ Flexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna.

Please note: At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.

What We Believe In

At Docplanner, our values guide everything we do:

📊 Focus on results – we're here to make an impact.

🧠 Think like an owner – take responsibility, drive outcomes.

✂️ Keep it simple, keep it lean – smart solutions over complexity.

🔊 Be respectful and radically honest – openness builds trust.

📚 Learn and be curious – growth is part of the job.

Don’t just take our word for it—check out our Glassdoor to hear what our people say!

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We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.