Strategic Ops Lead

About the Team

Welcome to the LOF Team! Our mission is to launch catering across all ENT, SMB and long tail merchants while focusing on perfect quality, increasing volume, and building out new products in partnership with the merchant. We are quick to pitch, launch, and tailor LOF to each business need. Since this is a small team (2 people), everyone is open to working together humbly.

About the Role

The Strategic Ops Lead is responsible for: 

• Managing all manual pilots 
• Ensuring perfect delivery for all Pizza Catering orders
• Managing team of contractors and daily administrative tasks

Success in this role means strong communication with Alli, extreme attention to detail on orders, trends in product gaps, and ability to strategically grow the LOF product. You need to be a self starter and have a strong bias for action to be successful in this role. 

Challenges in this role include a high level of context switching, constant reprioritization, and ability to agility to think on your feet.

You will report to our Associate Manager for Catering on our Strategy & Operations team in the Drive Commerce Platform organization.

 

You’re excited about this opportunity because you will…

• Overall Role Responsibilities: Managing the rollout of LOF across new businesses, new products, and new bets as well as supporting sprints of broader strategic pilots.
• Collaboration: You will work mostly with Alli and Venki on LOF rollouts, but you will also support cross functional partners (Dasher team, Marketing, Product) on a weekly basis through pilots, deep dives, and adhoc support.
• What to Expect: Expect to learn how to use AI to be more effective in your role, and you should already feel comfortable presenting information to leadership, leading experiments, and triaging product gaps to the right partners.
• Success: You will be successful in this role if you are a self starter and are quick to find solutions and learnings. 

We’re excited about you because…

• You are a self-starter with 2+ years of work experience specially with Data Analytics, Customer facing communication, and testing/piloting experience. 
• You are a strong communicator and share feedback, wins, and creative strategic opportunities quickly and succinctly. 
• 1+ year managing a team and creating and creating and hitting goals

We expect this position to be filled by 10/13/26.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. 

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.$48,000—$70,600 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023.  We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.