Senior Applications Engineer

Company Description

COMPANY OVERVIEW

Transforming the way companies Design, Manufacture, Connect to, and Service their products, EAC Product Development Solutions (EAC) is a complete source for your product development needs. EAC has been an industry leader for 30 years and our experts help guide companies to achieve their strategic business goals and optimize their technology, systems, people, and processes for long-term success. Our capabilities span the world of Additive Manufacturing/3D printing and the entirety of the manufacturing process from design ideation to product engineering to manufacturing and services in the field.

EAC CULTURE: https://www.eacpds.com/culture/

POSITION OVERVIEW - A remote work model which the employee must currently reside in the USA, no relocation provided.

The Senior Applications Engineer (SAE) is responsible for proactively educating and empowering clients, delivering high-quality software demonstrations, and providing customer-specific mentoring. This role enhances clients' understanding and effective use of software, ultimately improving their job performance and realizing the potential benefits of software, platforms, and processes to improve job performance and realize business value. The SAE contributes to increased sales of software, services, and training by promoting a client-centric learning environment, collaborating with Sales, and serving as a technical resource and mentor to colleagues.

Job Description

Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.

Product Demonstrations & Client Education

• Lead the coordination, preparation, and delivery of product demonstrations and mentoring sessions, including developing materials and managing logistics for remote delivery across various geographic locations.
• Ensure demonstrations and mentoring sessions meet or exceed established quality and effectiveness standards.
• Manage demonstration environments and supporting resources to maximize the effectiveness of client education.
• Deliver clear, engaging, and technically accurate presentations tailored to client needs, experience levels, and business objectives.

Technical Expertise & Professional Development

• Maintain strong technical knowledge of applicable PTC products and EAC services.
• Attain required technical certifications within prescribed timeframes and attempt limits, as outlined in professional development plans.
• Continuously develop product knowledge, demonstration techniques, and industry expertise to strengthen client engagement and technical credibility.
• Identify opportunities to improve demonstration materials, processes, and technical learning resources.

Sales Partnership & Business Development

• Collaborate with Sales to develop demonstration scopes, schedules, and approaches aligned with client needs and sales objectives.
• Promote EAC services and PTC products during client interactions by connecting technical capabilities to customer challenges and business value.
• Contribute ideas and participate in revenue-generating initiatives for the Technical Sales team and Sales.
• Maintain regular communication with Sales team members and designated senior colleagues to support effective coordination and client engagement.

Peer Mentoring & Informal Leadership

• Serve as a technical resource for colleagues by sharing product knowledge, demonstration techniques, and effective client education practices.
• Provide constructive feedback and peer review of demonstrations, presentations, and mentoring materials under development.
• Support colleagues who are learning new content by sharing resources, offering guidance, and demonstrating effective approaches.
• Model professionalism, accountability, collaboration, and a commitment to quality in day-to-day work.
• Proactively identify opportunities to improve team effectiveness, share best practices, and contribute to a culture of continuous learning without formal supervisory responsibilities.

Client Service & Operational Excellence

• Respond to client requests professionally, using established procedures, escalation processes, and company resources effectively.
• Manage competing priorities, meet time-sensitive deadlines, and maintain high-quality work while balancing client and business needs.
• Communicate potential issues, risks, and resource needs promptly to the appropriate colleagues or leadership.
• Perform other duties as assigned to meet evolving business needs.

Qualifications

An equivalent combination of education, training, and experience will be considered.

Education & Technical Experience

• Two-year technical degree required; four-year technical degree preferred.
• Experience delivering software demonstrations, adult technical education, or technical presentations in a manufacturer, distributor, or similar technical environment preferred.
• Experience with PTC products, particularly Creo and Windchill, preferred.
• Experience with PTC IoT solutions is a plus.
• Experience working with a professional consulting services organization is a plus.
• Hands-on technical consulting, industry-related experience, or technical training involving external client projects is a plus.

Communication & Customer Engagement

• Excellent verbal, written, interpersonal, and presentation skills, including the ability to explain complex technical concepts clearly to diverse audiences.
• Customer-focused mindset with a strong commitment to client success and delivering measurable value.
• Ability to build credibility, establish productive client relationships, and adapt communication and presentation styles to audience needs.
• Strong facilitation skills and the ability to engage audiences, respond to questions, and address technical challenges professionally.

Leadership & Collaboration

• Demonstrated ability to mentor peers, share technical knowledge, and provide constructive feedback.
• Ability to influence through technical expertise, professionalism, and example rather than formal authority.
• Takes initiative in identifying problems, recommending improvements, and sharing best practices.
• Demonstrates sound judgment, accountability, and a willingness to support colleagues in achieving shared objectives.
• Works effectively across Sales, Technical Sales, and other teams to support client and company goals.

Organization & Execution

• Strong organizational skills and the ability to work independently with focus, discipline, and accountability.
• Ability to manage multiple priorities, meet time-sensitive deadlines, and maintain quality in a fast-paced or stressful environment.
• Demonstrated ability to collaborate effectively while consistently delivering high-quality work and results.
• Willingness to learn new technologies, adapt to changing business needs, and continuously improve technical and professional capabilities.

Additional Qualification

• Must currently reside in the United States of America and meet Federal Contractor compliance requirements
• Must be able to travel for client On-Site demonstrations.

Additional Information

COMPENSATION

• Base Annual Salary is $115,000 for this salaried, exempt Full-Time remote position

BENEFITS

• Medical insurance
• Employer Paid Short Term Disability
• Flexible PTO (take as you need, no accrual)
• Vision insurance
• Dental Insurance
• 401(k) Plan with Employer match
• Basic Life, AD&D, and Disability Insurance
• Employee Assistance Program
• Paid Holidays

Work Environment

Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Ability to work in a remote environment or in-office.
• Exposed to moderate noise levels.

PHYSICAL ABILITIES

Physical abilities that are commonly associated with the performance of the functions of this job.  The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Light sedentary office work.
• Ability to stand for long periods of time
• Ability to travel minimally via ground or air transportation

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

NOTE TO COLORADO RESIDENTS: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or date of school attendance or graduation. You will not be penalized for redacting or removing this information.

EEO Statement: EAC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.