Platform Consultant

The Platform Consultant is the go-to person for functional and technical knowledge about the platform. They will work predominately with our larger customers, working within the Project Delivery team to ensure that our platform is being used in the best way possible.

Their role is to translate customer business requirements to our platform capabilities, design integrations to deliver the business requirements and assist customers with detailed knowledge about our front end and API level features.

The “superpowers” you should possess are adaptability, collaboration and a strong understanding of software platforms and APIs.

Key Accountabilities

Understanding and translating customer requirements into Eagle Eye capabilities

Owning the technical solution with the customer and supporting their technical teams during delivery

Understanding system architecture and database technologies

Designing solutions that avoid core platform coding changes

Feeding feature changes/improvements and any custom work needed into the platform via close collaboration with Product team

Keeping up to date on product change and future roadmap

Highlighting potential for additional revenue from existing customer engagements

Running and contributing to both functional and technical workshops for larger customers as part of the project lifecycle

Requirements

You have…

• Proven experience of planning, facilitating and leading workshops and meetings to deliver agreed outcomes
• Proven experience of delivering complex software solutions to large retail customers
• Strong technical and functional understanding of software platforms, especially APIs
• Strong understanding of database and other system components
• Excellent analytical skills to analyse customer requirements and map to key platform capabilities
• Excellent specification / technical writing skills, planning and prioritisation skills
• Awareness of security considerations underlying the Eagle Eye platform
• Awareness of the software development lifecycle
• An understanding of retail and/or hospitality technology space (desirable)

You are…

• Able to adapt quickly to change and be flexible
• A problem solver
• Able to take control and make decisions
• Highly organised
• Collaborative
• Technically competent
• An excellent communicator
• Confident being customer facing

Benefits

• A competitive base salary
• Bonus scheme with potential to earn up to 10% of salary dependant on your own personal behaviours, achievement of goals and company revenue targets
• Flexibility to work from home or various office locations and flexible hours or job shares considered
• Generous annual leave package including:

25 days paid annual leave

5 days paid sick leave which if unused gets added to your annual leave the next year

• Contributory pension
• Support in continuous learning and self-development
• Simplyhealth scheme including:

Health care cash back

24 hour access to virtual doctors appointments

24 hour employee assistance programme 24 hour employee assistance programme

• Access to the paid Headspace app subscription
• Mental Health First Aiders to support employee’s mental wellbeing
• Employee Resource Groups focussed on underrepresented groups in Eagle Eye, including Purple Women
• Charity Committee committed to organising events throughout the year to raise money for those less privileged
• Cycle to work salary sacrifice scheme (via CycleScheme)
• Electric vehicle salary sacrifice scheme (via Octopus)
• A friendly, fun, growing team of people who work hard but love to play hard too, with location specific Christmas parties and annual whole company get together hosted in the UK