Sr. Partner Success Manager, Lodging
Engine · Full-time · Posted 4w ago
About Engine
At Engine, we’re transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we’re here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That’s why we’re building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place.
To make this vision real, we’re looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel.
More than 30,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience.
Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In’s Best Places to Work.
About the Role
As Sr. Partner Success Manager, Lodging, you will own a portfolio of hotel chain, property management group (PMG), property ownership group, and key partner property relationships — serving as the day-to-day point of contact responsible for partner health, revenue growth, and the durable commercial performance of your book.
Reporting to the EVP, Supply & Strategy, you will own the operating rhythm of your lodging accounts: deepening rate and content coverage, growing consumed net direct revenue, running the partner cadence, and ensuring partners are activated and performing against plan. This is a relationship-management and growth role — your mandate is to grow the value of the partnerships already in your book, not to source net-new supply.
This is a hands-on relationship management and commercial execution role. It requires strong organizational skills, commercial awareness, and the ability to operate effectively across internal and external stakeholders. You will work closely with Product, Engineering, Pricing, Connectivity, and Operations to translate partnership goals into delivered outcomes.
Depending on level and book, you will engage directly with senior hotel chain and PMG executives. We're looking for someone who can be a credible, trusted partner externally while driving disciplined execution internally.
What You'll Do
- Own a portfolio of hotel chain, property management group (PMG), property ownership group, and key partner property accounts, serving as the primary relationship owner and day-to-day point of contact
- Grow revenue across your book by deepening partner engagement and expanding the value and reach of each relationship on the Engine platform
- Run the partner cadence — QBRs, performance reviews, check-ins, and escalation processes — and hold partners accountable to activation and growth commitments
- Monitor partner performance against key metrics and proactively identify and address underperformance
- Coordinate cross-functionally with Product, Engineering, Pricing, Connectivity, and Operations to resolve partner issues and support activation
- Identify and execute expansion opportunities within existing partnerships and surface them with clear, data-backed recommendations
- Support leadership in commercial discussions and renewals by preparing materials, tracking terms, and managing follow-through
- Maintain accurate partner records, rate and contract documentation, and pipeline tracking
- Track industry trends across lodging distribution, hotel technology, and connectivity to inform partner conversations
What We're Looking For
- 4+ years (PSM) or 6+ years (Sr. PSM) of experience in partnerships, account management, or a relationship-driven commercial role — ideally with a foundation in consulting, investment banking, or a similar analytical environment
- A track record of building and growing high-value relationships and turning them into measurable commercial outcomes
- Strong commercial and analytical instincts — comfortable working with data to find opportunities and make the case for them
- Strong organizational and project management skills — can manage multiple partner workstreams simultaneously without dropping balls
- Clear, professional written and verbal communication skills suited to external partner-facing interactions, including with senior executives
- Detail-oriented with strong follow-through on commitments
- Comfortable leveraging AI and modern tools to streamline workflows and operate effectively in a fast-moving environment
Nice to Have
- Experience in travel, hospitality, or lodging (hotel chain, PMG, OTA, aggregator, or travel platform)
- Familiarity with partner or distribution technology and how integrations drive value
- Experience managing QBRs or structured partner review cadences
- Prior experience supporting senior leaders in commercial negotiations or renewals
Applications for this role will be accepted through November 28th or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.
Compensation
In addition to a competitive base salary, our listed compensation range includes the estimated variable target. Your OTE (on-target earnings) are based on several factors including your experience, expertise, and location. Your compensation package may also include equity. Your recruiter will share your complete compensation package as you move through the process.
The Engine Edge: Perks & Compensation
We believe in rewarding great work with great benefits:
- Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
- Benefits: Check out our full list at engine.com/culture.
- Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.
Perks and benefits may vary based on employment type, location, and more.
Ready to Build the Future of Work Travel?
Join us on our mission to transform how work travel works—for businesses, for travelers, and for the industry. Apply now and let’s make travel simpler, smarter, and more enjoyable—together.