Associate Solution Consultant

Everbridge is a global SaaS company specializing in critical communications and enterprise safety solutions. Our technology helps organizations communicate quickly, coordinate effectively, and protect their people during critical events and operational disruptions.
 
As an Associate Solutions Consultant, you’ll become a trusted partner to large-scale customers, helping them maximize the value of the Everbridge platform. You’ll guide clients through deployment, adoption, training, ongoing optimization, and issue resolution combining project coordination, technical consulting, and customer success.
 
You’ll also serve as the customer advocate within Everbridge, ensuring feedback reaches the teams best positioned to act on it. Working closely with clients, Account Management, Operations, Product, and Engineering, you’ll help deliver solutions that are reliable, well adopted, and aligned with business needs.
 
This is a remote, home-based role open to candidates anywhere in the UK.

What you'll do:
Lead customer engagement throughout deployment, solution adoption, and ongoing operations, ensuring a consistently positive customer experience. Establish and maintain a clear governance model with each client. Facilitate regular stakeholder meetings, document decisions and action items, and provide monthly account updates to internal stakeholders. Define customer success criteria, track progress, and develop action plans to keep projects and commitments on schedule. Create and deliver ongoing product education and awareness programs, including training sessions for customer teams. Troubleshoot customer concerns and coordinate with internal teams to resolve technical and operational challenges. Ensure critical issues are accurately documented, prioritized, and escalated quickly when required. Act as the customer advocate within Everbridge, sharing insights and feedback with Account Management, Product Management, and Engineering. Identify opportunities to improve adoption, strengthen relationships, and increase the value customers receive from the platform.

What you'll bring:
At least three years of experience in a customer-facing support or consulting role, such as professional services, account management, project management, or technical consulting. Strong project management and organizational skills. The ability to manage competing priorities and remain effective in a fast-paced environment. Working knowledge of hosted applications, high-availability architectures, computer security, telephony, and networking. A proven ability to coordinate internal teams and resources to solve complex customer support or implementation challenges. Excellent verbal, written, and interpersonal communication skills. Strong critical-thinking, analytical, and problem-solving abilities. Excellent time-management skills and proficiency with Microsoft Office, Salesforce, and web-based applications. A bachelor’s degree in Business, Computer Science, or a related field or equivalent relevant experience.

Nice to have
Consulting experience with emergency preparedness, crisis management, or business continuity practices. Experience working with government organizations or large enterprises. Experience delivering customer training or managing complex software implementations If you’re energized by solving meaningful customer challenges, building trusted relationships, and helping organizations become more resilient, we’d love to hear from you.

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Why Everbridge:
 
We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:
·         Comprehensive healthcare coverage to ensure your well-being.
·         Life & Total Permanent Disability Insurance to protect you and your loved ones.
 
We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.

About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.
 
Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.
 
Equal Employment Opportunity
Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.
 
Employment Practices
Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.