Customer Success Manager, Support - EU

The Company

Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels.

Founded in 2016 by industry veterans, we have a team distributed across the NAM and EMEA regions.

We’re a bootstrapped and profitable company (over $29M ARR) that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We’re the go-to platform for brands, agencies, and networks, with 1,100+ customers including top brands, agencies and networks.

About the role

Customer Success relies on the quality and effectiveness of a CSM’s client interaction. Strong communication between team members, the organization and most importantly to clients encompass the traits a CSM needs in order to be successful. Situational understanding, out of the box thinking and solution seeking are a few key elements that represent qualities in a CSM at Everflow.

Location Requirement

This role is based in our Amsterdam office. The position follows a hybrid schedule with an expectation of working in-office at least two days per week.

What you'll do

• Ability to comprehend complex inquiries from customers of all industry levels
• Communicate internally and externally concisely & clearly
• Develop expertise with new products and features and be able to evangelize them with customers
• Provide client feedback to internal teams
• Upsell existing clients on new products and features
• Gain proficiency in Jira, Intercom and Planhat while collaborating with customers

Qualifications

• 4 years of affiliate marketing or digital advertising experience required
• Experience using Everflow or other affiliate tracking platform a big plus
• Strong analytical background and a good grasp of internet technologies
• Background in Ad Operations, Customer Success, Technical Customer Support ideal
• High proficiency in English
• Big Plus if you have experience using the Everflow Platform before
• University Degree/Bachelors

Compensation Package:

Annual Base Salary: €50,000 - €60,000 (Holiday pay included)
Bonus potential

• Medical Insurance Stipend
• Unlimited PTO and paid holidays
• Pension Contribution
• Paid parental leave for putting your family first
• Startup-like environment, without the constant rush to raise the next round of funding
• A very collaborative team and culture
• Education, gym, and equipment stipend

Join Our Exceptional Team

Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.

Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work.

Continuous Growth: Regular feedback and discussions about your career path keep you moving forward.

Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun.

We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you.