Medical Content Development Manager / Team Lead

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

THE POSITION:

Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical, biopharmaceutical, medical device, and digital therapeutic products by providing timely, scientifically balanced, evidence based, non-promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. 

An important aspect of medical information is developing, managing, and providing impactful medical response documents.   This position is responsible for medical content development-related client engagements.

This role requires medical information and medical content experience and knowledge, including excellent communication skills (both verbal and written),

The role is home office based, (full-time position), and the eligible candidates must hold a valid work permit in the European Union, or the UK.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Plays an essential role supporting Global Medical Information / Medical Content Development Team on content development-related engagements for clients who require medical content development and management services.  
• Writes and creates medical and scientific content related to Medical Affairs, Medical Information and Medical Communications including, but not limited to, Scientific Response Documents (SRD), Frequently Asked Question (FAQ) documents, Slide Sets, Abstracts, Posters, Education and Training materials, and others for potential clients.
• Drives the client document development process from gathering materials and developing scientifically rigorous content to facilitating document review and discussions at medical, legal, regulatory (MLR) review meetings.
• Works with EVERSANA and/or client-provided document management technology platforms (i.e., Veeva PromoMats / MedComms, etc.) as content owner when appropriate, uploading documents, providing reference anchoring and annotations as required.
• May be called up to perform scientific data fact checking for documents in support of medical reviewers participating in MLR teams.
• Collaborates with Global Medical Information / Medical Content Development Team and contributes to discussions on strategy, tactical execution and communication approaches for assigned projects.
• Provides direction and works closely with other medical writers and medical content development team to deliver on client projects efficiently and effectively.
• Participates in key client meetings as assigned.
• Supports creating/updating the SOPs, checklists, templates, style guides, and guidance documents as necessary.
• Stays knowledgeable of industry best practices and supports leadership team in evaluating and implementing new technologies and procedures to improve operational efficiency and quality of materials developed.
• Works collaboratively with other medical writers and creative teams across EVERSANA.   
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

EXPECTIONS OF THE JOB:

• Responsible to deliver CLIENT DELIGHT
• Responsible to work collaboratively with EVERSANA medical information and medical affairs team and take direction and feedback from management and clients
• Responsible to ensure management and compliance with industry standards and codes of practice
• Able to work independently to develop high-quality, scientifically accurate, strategically aligned, ethical, and compliant medical content
• Responsible to proactively flag and manage any quality issues, and ensure timely corrective and preventive actions
• Travel This position may require business travel and will need to be able to travel up to approximately 10-15%.
• Hours:  Able to work full time and be flexible with work scheduling as required by clients and management.  

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Education:  Doctorate or Master of Science (MSc) degree in Life Sciences or healthcare or equivalent.
• Experience and/or Training:
• A minimum of 2-year(s) experience in pharmaceutical industry or Medical Information / Medical Communications service provider. Experience developing global medical information materials, e.g., scientific response documents (SRDs), frequently asked questions (FAQs), custom response documents (CRDs), etc.  
• Exceptional written, oral, interpersonal, and presentation skills including the ability to independently interpret and summarize complex results. Ability to establish credibility with a variety of audiences; especially with clients
• Ability to effectively interface with all levels of management and staff and to succeed in a matrix team setting while meeting or exceeding timelines.
• Proficient editing skills along with expertise in Microsoft Office, Acrobat and other applications.
• Experience conducting literature searches and working with tools such as PubMed, Ovid, Embase, etc.
• Experience working with reference management and citation software (e.g., EndNote, Mendeley, Citavi, etc.)
• Strong understanding of regulatory requirements and best practices in relationship to Medical Information, Medical Affairs and promotional and non-promotional materials review
• Excellent project management skills and proven track record of being results driven
• Ability to conceptualize, design and deliver best in class solutions.

PREFERRED QUALIFICATIONS:

• Education: A Pharm.D. or Pharm.M or a Degree in Medicine or PhD is preferred. Relevant Bachelor’s Degree in a Life Science also considered.
• Experience:   Medical Information, Medical Communications, Medical Writing, Medical Affairs; experience developing medical content, especially Medical Information materials, for both new product launches and for updating and managing current materials; experience working across multiple therapeutic areas.
• Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate.
• Fluent in English, both written and verbal, plus one or more other European language to the Common European Framework level B2, C1 or C2.
• Analytical Thinking / Critical Thinking:  Ability to analyze, digest, and interpret complex scientific information and data
• Project Management:   Ability to develop project plans and execute on the project plan, both works individually and working with client(s), other medical content development team members, and medical information contact center team and leadership team.
• Results Driven:  Proven track record of executing and delivering results.  
• Innovator: Transforms creative ideas into original solutions that positively impact client delight and company’s performance.
• Highly Principled: Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior.
• Client Management:  Ability to manage, coordinate, and oversee relationship and projects with assigned client(s).

Additional Information

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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