National Director, Field Reimbursement - Diabetes

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to the market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

The National Director of Field Reimbursement is responsible for the development and performance of all field reimbursement activities with the assigned partner. This position builds and manages a team of Regional Access Directors and provides leadership towards the achievement of our partner's objectives in line with company vision and values. The National Director will identify market opportunities and challenges, then develop, implement, and follow through on action plans that address them through the team, including coaching team members to support corporate growth. The National Director is responsible for evaluation of success, optimizing the opportunity and effectively communicating results to partners and EVERSANA internal stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Coordinate in-field activity to achieve results and agreed-upon specialty targets
• Maximize market, segment, and team dynamics to drive both top- and bottom-line results
• Ensure smooth, collaborative efforts in both day-to-day and long-term business execution
• Set tone and pace for business process and organization
• Maintain required technical expertise to respond accurately to all questions regarding products, policies, and business-related issues from customers and representatives
• Effectively plan and conduct plan of action and other meetings with members of Corporate Leadership
• Have complete understanding of all relevant compliance laws, policies and processes
• Ensure actions of self and team are fully compliant
• Provide direction and insights to key internal partners in business planning process
• Consistently exemplify both EVERSANA and Client’s Cultural Beliefs and high ethical standards.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

PEOPLE LEADER

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• Coach, mentor, educate and develop direct and indirect team members to enhance individual skills and elevate overall team performance
• Hold direct reports accountable to behaviors and expectations
• Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures.
• Day to day management of entire field reimbursement leadership and team
• Determine job objectives, work methods, and performance standards; review performance relative to departmental objectives; engage in performance appraisal discussions with each employee;  authorize and communicate salary changes, promotions, transfers, discipline and discharge and administer all other personnel actions.

EXPECTATIONS OF THE JOB:

The requirements below represent the experience, education, knowledge, skills, and abilities needed for this role.

• Highly effective organizational skills to balance multiple priorities
• Advanced presentation skills for the delivery of corporate approved materials
• Advanced business analytical skills to identify trends, opportunities and threats
• Ability to solve problems and determine actions to drive business or overcome challenges
• Ability to utilize corporate reporting tools and technology
• Must have documented successful field reimbursement management results
• Demonstrates solid clinical product knowledge
• Business analysis and planning skills that drive field reimbursement objectives
• Excellent judgment and decision-making skills
• Ability to articulate the scientific aspects of treatments and therapeutic areas
• Proven ability to deliver candid, effective feedback and efficiently manage performance
• Ability to develop talent for promotional opportunities
• Ability to create a culture of winning and full team engagement
• Collaborates and can influence without authority across organizations.

#LI-CG1

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements below represent the experience, education, knowledge, skills, and abilities needed for this role.

• Bachelor’s degree required.
• Healthcare degree strongly preferred, including MS, RN, PA, PharmD, PhD, or similar advanced healthcare/scientific degree.
• 15+ years in pharmaceutical industry with experience in payer policy and product access.
• 8+ years of experience in benefit verifications and/or prior-authorization requirements or equivalent experience in patient access.
• 5+ years leading successful field access teams.
• Detailed understanding of both pharmacy and medical benefit product models.
• Knowledge of Centers of Medicare & Medicaid Services (CMS)policies and processes with experience in Medicare Parts B & D coverage.
• Knowledge and understanding of specialty markets, HUB/reimbursement services and patient access programs. 
• Strong analytical skills to assess market dynamics, competitor activity, and continuous diabetes monitoring trends. Ability to gather and interpret data to guide regional strategy, including understanding the role of HUB and patient claims data.
• Technology/Equipment Computer Skills; Word, PowerPoint, Excel, Outlook and videoconferencing platforms (Teams, Zoom, GoTo Meeting.

PREFERRED QUALIFICATIONS:

• Education: Advanced Degree preferred.
• Pediatric Endocrinology and/or Endocrinology experience preferred.
• Previous experience in other functions within the biopharmaceutical industry a plus (e.g. product marketing, managed care, field sales, case management or large healthcare practice experience).

Additional Information

OUR CULTURAL BELIEFS

Patient Minded - I act with the patient’s best interest in mind.

Client Delight - I own every client experience and its impact on results.

Take Action -  I am empowered and hold myself accountable.

Grow Talent - I own my development and invest in the development of others. 

Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters -  I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity - I create an environment of awareness and respect.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com.

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