Sr. Training Manager (Pharmaceutical Sales Training)

Company Description

At EVERSANA®, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 670 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

The Sr. Training Manager is responsible for effectively developing, delivering, executing, and managing training needs for pharmaceutical clients. This role requires a deep understanding of disease states, market landscape, and product-specific materials, which must be communicated clearly to learners. The Sr. Training Manager will support the evaluation, creation, and implementation of training initiatives, including content design and development throughout the project lifecycle. They are also responsible for facilitating engaging live or virtual training sessions, demonstrating exceptional platform skills and have strong selling skills acumen in life-sciences.

Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Support the development of all required training materials and/or home study materials necessary for initial and follow-up training classes. This includes supporting the management of materials through the legal, regulatory and medical review process
• Collaborate with interdisciplinary team for implementation of dynamic learning materials (slide presentations, workshops, reference guides, job aids, modules)
• Support the Directors of Training and Project Managers through detailed project management practices and standards
• Collaborate on support services including agenda management, Portal/Platform LMS setup and production services, as required
• Continue to learn new disease state materials, branded and unbranded materials and be prepared to implement training of these materials in a timely fashion
• Provide effective facilitation services (live, virtual) to ensure proper delivery and execution of training (i.e product knowledge, disease state, or selling skills)
• Provide train-the trainer services, new hire training, and sustainment curriculum trainings, as requested
• Supports sales management teams by providing training materials, workshops and/or facilitation support at National, Sales, and POA meetings
• Management of the Training Project Plan including task management, escalation of issues, risk identification, and interdependencies through project documentation including: (Issue Tracker, Milestone Tracker, Action Item Tracker)
• On-board, develop, and coach field-based trainers and emerging sales rep leaders based on competencies and skill sets needed for project, to include virtual and live field rides, as required
• All other duties as assigned

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Previous experience in a pharmaceutical training environment is mandatory
• Previous experience in pharmaceutical sales environment with exposure to training is preferred
• Experience in supporting all aspects of a detailed, multi-component program from concept to completion in a fast-paced, deadline-driven environment
• Product launch experience or major new indication launch experience preferred
• Excellent written, verbal and interpersonal communication skills
• Superb track record in developing and executing successful training programs
• Highly computer literate with proficiency in MS Office and related business and communication tools
• Familiar with traditional and modern training processes and adult learning principles
• Working knowledge of sound instructional design
• Fantastic organizational and time management skills
• Strategic and creative mindset
• Meticulous attention to detail
• Expertise in training and facilitation
• Travel 50% based on clients training needs
• Education Bachelor’s Degree in Arts or Science
• Experience and/or Training 3+ years of experience as a successful sales representative selling pharmaceuticals or medical equipment. 5+ years of experience in a national sales training department with experience in curriculum development and delivery is required.
• Licenses/Certificates none
• Technology/Equipment Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Adobe Suite

PREFERRED QUALIFICATIONS:

• Experience and/or Training 5+ years of progressively responsible experience and advancement within healthcare, pharmaceutical or biotech industry in sales, sales training
• Licenses/Certificates none
• Technology/Equipment Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Adobe Suite, Veeva or similar software, Learning Management Systems

Additional Information

OUR CULTURAL BELIEFS 

Patient Minded I act with the patient’s best interest in mind. 

Client Delight I own every client experience and its impact on results. 

Take Action I am empowered and hold myself accountable.  

Embrace Diversity I create an environment of awareness and respect.  

Grow Talent I own my development and invest in the development of others.   

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.  

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. 

Always Innovate I am bold and creative in everything I do 

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com.

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