SVP, Client Services, MedComm (Pharma Ad Agency Exp Required)

Company Description

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.     

Job Description

WHAT DOES AN SVP, CLIENT SERVICES, MEDCOMM DO?

The role of a Senior Vice President (SVP), Client Services, MedComm involves leading client relationships and ensuring the delivery of high-quality medical communications. The SVP, Client Services, MedComms at EVERSANA INTOUCH is responsible for leading client relationships and ensuring their needs are met with exceptional service. This role involves building and maintaining strong relationships with key stakeholders, including clients, healthcare professionals, and regulatory bodies. The SVP will lead client meetings and presentations, providing strategic insights and recommendations, and develop client service strategies that align with client goals and regulatory requirements. Key duties include overseeing the development and execution of medical communication plans, ensuring the scientific accuracy of all content, and leading a team of account managers and medical communication professionals. The SVP will foster a collaborative work environment, manage workload distribution, identify new business opportunities, develop proposals, monitor market trends, and ensure compliance with industry regulations. Additionally, this role will implement quality control processes and monitor client satisfaction and project performance metrics. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:  

• Serve as the primary point of contact for clients, ensuring their needs are met and expectations exceeded.  

• Build and maintain strong relationships with key stakeholders, including clients, healthcare professionals, and regulatory bodies.  

• Lead client meetings and presentations, providing strategic insights and recommendations.  

• Develop and implement client service strategies that align with client goals and regulatory requirements.  

• Oversee the development and execution of medical communication plans and campaigns.  

• Ensure the scientific accuracy and integrity of all medical content produced by the agency.  

• Lead and mentor a team of account managers and medical communication professionals.  

• Foster a collaborative and motivating work environment, encouraging innovation and excellence.  

• Manage workload distribution and ensure timely delivery of projects.  

• Identify and pursue new business opportunities within existing and potential client accounts.  

• Develop proposals and pitch presentations to secure new projects and clients.  

• Monitor market trends and competitor activities to inform business development strategies.  

• Implement and maintain quality control processes for all client service activities.  

• Ensure compliance with industry regulations and standards.  

• Monitor and report on client satisfaction and project performance metrics. 

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. 

• All other duties as assigned 

Qualifications

WHAT ARE WE LOOKING FOR?

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.  

• Advanced degree in a medical or scientific field (e.g., MD, PhD, PharmD).  

• Extensive experience in client services, medical communications, or a related field, preferably within a pharmaceutical or healthcare advertising agency.  

• Strong leadership and management skills, excellent communication and presentation abilities, and a deep understanding of medical and regulatory environments 

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind. 

Client Delight I own every client experience and its impact on results. 

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others.  

Win Together I passionately connect with anyone, anywhere, anytime to achieve results. 

Communication Matters I speak up to create transparent, thoughtful and timely dialogue. 

Embrace Diversity I create an environment of awareness and respect. 

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com.

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