Premier Resident Engineer

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.

Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

The Extreme Premier Resident Engineer (PRE) will work within a customer team of highly skilled and experienced engineers to support a full-time resident engineer position in the Cincinnati, OH area. The PRE role requires a broad range of technical, troubleshooting, and planning skills, and excellent customer communication skills. The PRE is considered a "trusted advisor" for the customer during the engagement. The PRE's role is to provide a high-quality implementation of all areas of the Extreme Network product suites, by ensuring that all networking implementations meet the customer's functional requirements.

Responsibilities
Provide full-time project support for a large Enterprise Healthcare Extreme customer in the Cincinnati, OH area.
Follow Extreme Premier Services PDIO (Plan/Design/Implement/Operate) implementation methodology.
Plans to include high-level architecture diagrams, functional capabilities, highlight customer prerequisites, configurations and track deliverable dates and timelines for a production implementation.
Define UAT, and Functional Validation criteria within a MOP (Method of Procedure) document.
Responsible for creation and maintaining of project documentation during implementation and ongoing deliverable.
Responsible as a technical lead and trusted advisor to the customer during implementation phases and an ongoing team member.
Responsible as a liaison between sales, PLM, Engineering, GTAC (as required) and customer during all phases of implementation and production phases of the network.
Work with Extreme partners and sales staff to implement Extreme solutions and provide knowledge transfer as required for the defined solution.
Must maintain excellent knowledge of all Extreme product suites:
Extreme Cloud IQ Site-Engine (XIQ-SE) – Manage, Control, Analytics
Extreme Cloud IQ (XIQ) Wireless
EXOS (ERS series) switching OS
Extreme VOSS switching OS and Shortest Path Bridging (SPB) Fabric
Must possess situational awareness and the ability to proactively escalate any customer issues to the PSM (Premier Success Manager), GTAC, Account Team, and Management in a timely and cohesive manner.

Requirements
Expert in networking technologies with industry and regional knowledge and experience. (5 or more years' experience)
Thorough knowledge and proven experience with implementation and maintenance of the Extreme Campus Fabric solution.
Thorough knowledge and proven experience with implementation and maintenance of EXOS (ERS series) switching OS.
Thorough knowledge and proven experience with implementation and maintenance of Extreme Cloud IQ Site Engine (XIQ-SE), Extreme Control (NAC), and Extreme Analytics platforms.
Thorough knowledge of implementation and troubleshooting of VOSS switching and SPB fabric networks.
Thorough knowledge and proven experience with implementation and maintenance of the Extreme Wireless solutions using XIQ (hive OS) related APs.
Thorough understanding of LDAP, RADIUS, and Active Directory Services used for AAA within NAC solutions.
Hands-on experience using security-related toolsets.
Must have strong skills in troubleshooting and problem resolution in a network environment. (including use of PCAP, WireShark, and some wireless RF Analysis tools – Ekahau preferred)
Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
Ability to effectively implement Extreme products and solutions in a mission-critical environment within a scheduled downtime or with no downtime.
Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations to maintain satisfied customers.
Use of Project Plans, Design Diagrams, Procedure documentation, managing coordination with other disciplines (Firewall and OS Teams) to ensure smooth implementations and full awareness of delivery timelines and capabilities a must.
Excellent interpersonal, technical presentation, and communication skills.
Proven team player.
Must be self-motivated and able to work with minimal supervision.

Networking Technologies
In-depth knowledge of five or more of the following networking technologies: (5 or more years of experience)
Network Access Control (NAC)
DNS
DHCP
Wireless
IPv4/v6
Routing Protocols (ISIS, OSPFv2/v3, VRRP, MPLS, BGP, etc)
Layer2 Switching (802.1Q, 802.1D, 802.1X)

Desired Skills / Experience
Must be a US citizen
BS Degree in Computer Science or related field, or equivalent work experience
Industry Network Certifications desired
Automation/Python scripting experience
 
 
 
 
Compensation: This role has a market-competitive salary with an anticipated base compensation range of  110,000-140,000 USD. The posted range reflects the amount Extreme Networks reasonably and in good faith expects to pay for this role upon hire. This range is set using objective, gender-neutral criteria based on skills, experience, responsibility, and working conditions.  Actual compensation offered will depend on the selected candidate's experience, qualifications, skills, and work location. 
Benefits and Total Rewards:
Extreme Networks offers a comprehensive benefits package. Specific benefits vary by country and may include:
•    Medical, dental, and vision insurance
•    Flexible work schedules and work-from-home opportunities where role permits
•    Paid time off, including open time off in eligible markets and statutory leave in all markets
•    Paid holidays in accordance with local practice
•    Retirement savings programs, including 401(k) matching in the United States
•    Employee Stock Purchase Program, where eligible
•    Adoption assistance and fertility treatment support, where eligible
•    Flexible spending accounts, where eligible
•    Employee assistance program
•    Tuition reimbursement, where eligible
•    Life and disability insurance
 
Benefits eligibility is based on country of employment, role, and employment status. Complete benefits details will be provided during the interview process and in the formal offer of employment.
Equal Employment Opportunity
Extreme Networks, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to taking affirmative action to employ and advance in employment qualified protected veterans, including disabled veterans, recently separated veterans, active-duty wartime or campaign badge veterans, and Armed Forces service medal veterans.
Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (for example, stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks. We encourage people from underrepresented groups to apply.
Fair chance and background checks
Extreme Networks will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance for Employers, Philadelphia Fair Criminal Record Screening Standards Ordinance, Illinois Human Rights Act, Cook County Human Rights Ordinance, Seattle Fair Chance Employment Ordinance, and the San Francisco Fair Chance Ordinance. An applicant's conviction history will not be considered until after a conditional offer of employment has been made. Following any individualized assessment, applicants will be provided with the opportunity to respond before any adverse action is taken.
Extreme Networks does not seek salary history information from applicants and will not rely on salary history in determining whether to offer employment or in setting compensation.
Reasonable accommodation
Extreme Networks is committed to providing reasonable accommodations to qualified applicants with disabilities throughout the application, interview, and hiring process. If you require a reasonable accommodation to participate in the application or interview process, please contact [insert contact email and phone]. All requests will be handled confidentially.
Use of artificial intelligence in hiring
Extreme Networks may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. Applicants have the right to request human review of any automated decision affecting their candidacy and to request information about how their personal data is processed. To exercise these rights, please contact [insert contact email].
Data privacy
Personal data provided during the application process will be processed in accordance with Extreme Networks' Candidate Privacy Notice, which is available at https://www.extremenetworks.com/about-extreme-networks/company/legal/privacy-and-cookies-policy. For applicants in the European Economic Area, United Kingdom, and other jurisdictions with comparable data protection laws, the Candidate Privacy Notice describes your rights regarding your personal data.
About Extreme Networks
Extreme Networks, Inc. (NASDAQ: EXTR) creates effortless networking experiences that enable people and organizations to advance. We push the boundaries of technology by leveraging machine learning, artificial intelligence, analytics, and automation.

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.