Integrations & Technical Support Specialist (Remote)

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by beyond helpful 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.

The Integrations & Technical Support Specialist sits at the center of ezCater's Partner Solutions team, owning the onboarding and ongoing support of API integrations with restaurant brands and third-party vendors. You're the person who makes sure data flows cleanly across our food delivery network — diagnosing issues, training partners, and turning messy integration edge cases into reliable, repeatable connections.

It's a role for someone who likes to get into the weeds of an integration, explain it clearly to both engineers and non-technical partners, and collaborate across teams to keep our network humming. You'll grow your technical depth while working shoulder-to-shoulder with Project Managers, Implementation Consultants, Trainers, and Technical Leads.

What You'll Do:

Onboard new integrations

• Partner with restaurant brands and third-party vendors to onboard new API integrations end to end.
• Test integrations during onboarding and throughout software development cycles.
• Document integration processes, configurations, and common failure modes so the whole team benefits.

Diagnose and resolve issues

• Investigate and resolve issues originating in API processes — reading logs, tracing requests, and reproducing errors to find root cause.
• Interpret and debug data across JSON, XML, and GraphQL payloads.
• Escalate and collaborate with engineering when an issue needs a code-level fix, with clear, well-documented reproduction steps.

Enable and train

• Provide technical training to internal teams and external partners as needed.
• Translate technical detail for non-technical stakeholders — and business context for technical ones.

Collaborate cross-functionally

• Work alongside Project Managers, Implementation Consultants, Trainers, and Technical Leads, and support the broader company on cross-functional issues when needed.
• Engage regularly with clients and vendors across North America via email, video conferencing, and screen sharing.

Grow

• Identify and act on opportunities for your own learning and engagement as our integrations and tooling evolve.

What You Have: 

• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.
• Solid understanding of API integrations and how they move data between systems.
• Comfort reading and interpreting JSON and XML (and a willingness to learn GraphQL if you haven't yet).
• Hands-on troubleshooting experience with technical integrations — you can form a hypothesis, test it, and narrow down a root cause.
• Exceptional written and verbal communication skills, with the ability to adjust your explanation to your audience.
• The ability to stay calm and resolve issues under pressure.
• Strong grasp of how data relates to business needs and objectives.
• Curiosity and creativity for solving complex operational catering challenges tied to integrations.

The national total target cash compensation range for this position, including base salary and bonus target, is $70,350–$92,400 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a  place that values work/life harmony. 

Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.

For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.