Solutions Engineer

As a Solutions Engineer at FMX, you will make a significant impact on revenue growth by providing technical support to Account Executives and Account Managers during the FMX sales process, and by helping determine innovative solutions that add value to the product through problem-spotting during the sales cycle.

You'll be working in a fast-paced, high-energy, and collaborative environment, where you will aid interdepartmental communication by serving as a liaison between the product team and other areas within the company.

Responsibilities:

• Prepare and deliver technical presentations explaining products and services to customers and prospective customers
• Support Account Executives and Account Managers with technical demos involving unique workflows, third-party integrations, or other new challenges
• Partner with sales executives to plan and execute presentations for enterprise deals
• Participate in on-site demonstrations for enterprise accounts (10-20% Travel)
• Use innovative technology that can be demonstrated during the sales process to drive out additional problem spotting
• Attend and contribute to weekly and quarterly sales meetings and customer success meetings
• Develop trusted relationships with prospects, leveraging knowledge of their business requirements to understand the business needs driving changes to the product
• Attend and contribute to development daily standups and quarterly strategy sessions
• Collect and document competitive intelligence
• Effectively communicate client and prospect needs to the product team for future product enhancements
• Organize themes and trends stated by the prospects during the sales cycle and effectively communicate with the executive and product team
  

Requirements

Experience & Qualities:

• At least 3 years of experience as a Solutions Engineer or in a similar professional role.
• Knowledge of or direct experience in software development.
• Practical experience with building or industrial automation systems.
• Proven ability to integrate various software packages effectively.
• Strong desire to learn new technologies and apply them to real-world business challenges, maintaining high coachability and rapid adaptability.
• Exceptional attention to detail paired with excellent task management and organizational abilities.
• Outstanding written, verbal, and presentation communication skills.
• Ability to quickly establish relationships with others, especially over the phone.
• Effective problem-solving skills used to address prospect and customer issues by actively listening, identifying core needs, and aligning solutions with FMX.
• A match with our core values: Teamwork, Excellence, and Integrity

The hiring process for this role:

• Apply! Submit your resume and answers to the application questions below via the Workable portal.
• Phone screen with PeopleOps: A 30-minute conversation to review your background and experiences, discuss the culture at FMX, and ensure that you understand the general expectations for the role. Also, a great time for you to ask questions about compensation, benefits, etc.
• Hiring manager conversation: A 60-minute conversation with the Manager, Solutions Engineering. Be prepared to discuss your background as well as what you’re looking for in your next role and what direction you see your career path taking. Also, a great time for you to ask questions about the expectations for this role, team culture, etc.
• Peer Interview: A casual 30-minute meeting with a Solutions Engineer. This is an opportunity for you to ask any final questions to ensure that the position and FMX is the right fit for you!
• Offer & Onboarding: Candidates who receive an offer will be required to complete a background check prior to onboarding. New hires are also expected to work onsite at our Columbus, OH office during their first week to complete onboarding and connect with the team in person.

Benefits

FMX Benefits and Life at FMX:

• You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company.
• Competitive benefits: 100% company-paid health, dental, and vision insurance.
• Work from home: At FMX, we are remote first, but you’re welcome to use our office as you need. We have one all-company events a year to ensure you can put a face to the name and build high-trust relationships with your teammates and co-workers. When you’re in the office, you can take advantage of our free snacks, beverages, and office kegerator.
• Home office stipend: We’ll give you everything necessary to do your job (company-sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture, and accessories. You will also get $60/month toward your home internet connection.
• Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time?
• Flexible Schedule: We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines.
• You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously. 

Compensation:

• This position offers a base salary and is also eligible for a Company Performance Bonus.
• 401(k) and medical / dental / vision / short and long term disability / life insurance.

Other considerations: The candidate for this position can be located anywhere in the US.

Company:

FMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space. Check us out at: https://www.gofmx.com/

Note: All other company requirements are documented in the FMX Teammate Handbook. FMX is an equal opportunity employer and a drug-free workplace.