Deal Desk Analyst

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About Us

Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.

As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.

The Deal Desk Analyst is a crucial member of the global Deal Desk team responsible for ensuring quotes and contracts adhere to company standards while helping to increase efficiencies and deal velocity. The right person is comfortable with a high volume of transactions as well as working with complex business processes. Candidates should also have experience working directly with the sales organization and excellent customer service skills. Teamwork, collaboration and attention to detail are critical to the success of the right candidate.

This is a full-time position based out of our Costa Rica office. 

Technologies You’ll Use

• Salesforce CPQ
• Ironclad
• Google Workspace
• Slack
• Notion

What You’ll Do

• Manage quote and contract approval workflows for pricing, discounts and special terms for the sales teams using Deal Desk established guidelines and company best practices.
• Provide guidance to Account Executives on quoting in order to meet internal guidelines and maximize operational efficiencies
• Own Salesforce Case resolution for quoting, pricing and contracting inquiries.
• Maintain an agreed upon Service level agreement (SLA) on approvals and deal review times.
• Perform month-end and quarter-end closing activities to ensure completeness and accuracy of contracts, order forms and other document review and reporting.
• Participate in training activities for new quote and contracting processes for the sales organization.
• Identify and support process improvement efforts to streamline current procedures.
• Cross-train with other Deal Desk functions to provide global coverage of quote, contracting and order management functions.
• Act as a liaison for sellers between multiple groups (ie: sales ops, finance, product, sales leadership, legal) to help facilitate timely and accurate deal closure.
  

Skills We’re Looking For

• Experience using Salesforce, Salesforce CPQ required
• Experience with a high volume of transactions and working directly with sales teams in a supportive capacity
• Proven success in SaaS/B2B Industry, Deal Desk, Sales Operations and/or Order Management supporting commercial and enterprise customers/prospects
• Expertise in navigating complex business process requirements and extreme attention to detail
• Prior Deal Desk, Sales Operations or Order Management experience required
• Ability to work extended hours at end of month and end of quarter
• Experience with Ironclad or comparable CLM software preferable
• Ability to work independently in fast paced environment while also embracing a very collaborative Deal Desk team

#LI-REMOTE #LI-EM1

Perks and Benefits

• 100% employer-paid medical insurance*
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.     

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.