Assistant Store Manager

Frasers Group · Full-time · Posted 3w ago

Company Description

Executive Summary:

With three Royal Warrants to our name, at the prestigious address of No.1 Savile Row, Gieves & Hawkes maintain’s its position at the heart of English tailoring. Both Thomas Hawkes and James Gieve were quintessential English gentleman who understood the needs of international travellers and explorers. They dressed in style, dignity, confidence and charm. They were curators of the finest things in life, set high standards of artisan craftsmanship and quality. They were maverick and risk takers. Men who enjoyed life. Men who looked further then the shores of England. These values remain true to the heritage and quality of the Gieves and Hawkes brand ethos.

The key to our success is the people who can dynamically reinforce our roots as bespoke tailors and military outfitters - all while introducing our heritage as travellers and explorers. We are most excited to maintain our position as No1 Savile Row and would like to attract others who share this dynamic enthusiasm for the brand.

We believe in nurturing the talent of our employees and developing their skills, and are excited to be recruiting for an experienced Assistant Store Manager to join the team in our brand new store in Bath.

Job Description

Job Description

Purpose of the role:

To effectively support the Store Manager in the day-to-day management of the store, with particular focus on the establishing a new store & new team, impacting the growth and profitability of this business. Playing a key role in driving the customer service levels, team development and retention, communication, and retail standards. Deputising for the Store Manager in their absence.

Key Responsibilities:

Financial Targets

To assist the Store Manager in communicating the financial targets/performance to the rest of the team.
To support the sales team in achieving their individual targets
To support the SM in improving the performance through business development initiatives, and key relationship building.
To complete weekly trade report, including key anecdotal information and missed sales/potential opportunities
To ensure tailoring related costs are kept in line, monitoring monthly and taking immediate action if escalating.

Team Management

To manage the sales floor team performance in all aspects, including service, communication, brand awareness, product knowledge and visual merchandising standards.
To ensure the team are carrying out effective, and only necessary, alterations on garments, and that the correct cost is charged on BS to the customer

To participate in a weekly meeting with the SM to discuss staff performance, training needs and set objectives for the coming week.
To work with the SM to review and implement an effective weekly training schedule
To effectively support the SM with recruitment, induction, training, discipline, and appraisals.
To maintain close communication with the company’s HR representative.
To ensure all staff are well presented and portray the appropriate company image incorporating the brand values
To have a good knowledge of company employment expectations, and manage staff performance, with of the support of GM and HR, understanding when, and how quickly, to escalate issues regarding individual performance or behaviour

Stock Management and Security

To carry out daily floor walks to ensure visual excellence and compliance with H&S/Company procedures
To ensure that the store has the correct levels of stock available, and that replenishment is carried out throughout the day
To manage the risks of external and internal theft
To assist the SM in ensuring the weekly cycle counts are executed and results are escalated to SM and communicated to team. Prompt action plan and training put in place to address poor results.
To oversee team deployment, lunches/breaks, maximise opportunities at quiet and peak times, ensure the shop floor standards are maintained and that the recovery of the store is completed at close of business
To ensure the shop floor layout is always commercially led, with exceptional standards and presentation
To ensure that the store is opened on time, and securely locked and alarmed, by the security company. Any ad-hoc requirements are communicated to the relevant parties.
To support the SM with instore events, ensuring they are well prepared and executed

Customer Service

To lead by example by treating every client with respect and care, ensuring this is upheld across the wider team.
To deal with customer enquiries and issues promptly and professionally, within a 24-hour timeframe.
To ensure any written communication is carried out professionally, with attention to detail, and due diligence performed.
To continuously review customer service standards across the store, ensuring issues are addressed promptly, and improvements made.
To solve problems and trouble shoot. Dealing with queries and complications as they arise, using quick and logical thinking to solve customer needs.

General

Any other duties as outlined from time to time by the SM
Have a entrepreneurial approach to building & driving the Bath business
Have great networking skills to develop contacts and build the client base.

Qualifications

Minimum of 5 years’ experience in luxury retail, ideally menswear, at a Department Manager/Assistant Manager level or previously a Store Manager of a smaller store
Clear, concise, polite communication essential
Passionate about of all things tailoring, with a desire to increase this knowledge.
Proficient in English, both verbal and written.
Able to work under pressure, managing multiple scenarios at any given time, finding solutions
Immaculately presented
Punctual, flexible, and able to adapt to the needs of the business at short notice

Additional Information

Basic rate salary £28,500 - £31,500 per annum depending on experience
28 days holiday a year, inclusive of bank holidays
20% Staff Discount across all Frasers group Stores
Clothing allowance
Commercial Bonuses
Generous product discount on all Gieves & Hawkes products
Long Service awards
Discounted Gym membership

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