Senior Consultant, Manhattan Active WM

Job Title: Senior Consultant, Manhattan Active WM (Template Configuration)

Primary Job Location: Mexico or Brazil (Remote)

Location Flexibility: Remote, Mexico or Brazil based

Employment Type (Permanent/Contract/Part-time/Intern): Contract, 12 months (renewable), full-time hours. Full-time employment through our employer of record partner is also available.

Hiring Timeline (Hiring month): Immediate

Reporting Line: SVP, Enterprise Systems

Application Deadline: Open until filled

Eligibility (LATAM posting): Open to candidates residing in Mexico or Brazil.

About Fulfillment IQ (FIQ):

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.

We work at the intersection of strategy, supply chain, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.

Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.

If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.

Role Overview:

You will own hands-on configuration, testing, and continuous improvement of a global Manhattan Active WM template in a large, multi-customer program rolling out across dozens of warehouse sites a year. Working from approved functional designs, you turn requirements into standardized, reusable configuration and keep customer-specific complexity out of the template. The role works hours aligned to US Central or Eastern time, with travel within Latin America and to the US for go-lives when required.

Mandate:

·        Configure Manhattan Active WM independently from approved functional designs and template requirements

·        Build and maintain reusable configuration components that deploy consistently across customers, sites, and environments

·        Keep the template clean: flag conflicts, performance risks, and deviations to the Functional Architect

·        Test, package, and deploy configuration changes through a controlled release process

·        Support regional implementation teams through SIT, UAT, go-live, and stabilization

Must-Have Qualifications:

·        Technical: 3+ years configuring and implementing WMS, including 2+ years of recent, hands-on Manhattan Active WM configuration

·        Technical: practical experience with Manhattan Active Configuration Director, and configuring parameters, business rules, and workflows with an understanding of their dependencies

·        Technical: documenting, testing, and deploying configuration changes, and resolving configuration defects

·        Functional: strong command of warehouse processes: receiving, putaway, inventory, replenishment, picking, packing, and shipping

·        Knowledge of functional and integration orchestration across WMS, WES, ASRS, AMR, GTP, WCS, Parcel Management systems, etc.

·        Functional: configuring reusable functionality within a functional template, working from written functional specifications

·        Language: professional working proficiency in English, written and spoken, plus native or fluent Spanish (Mexico) or Portuguese (Brazil). Spanish is a plus for Brazil-based candidates.

Key Responsibilities:

Global Template Configuration

·        Configure inbound, inventory, replenishment, picking, packing, shipping, and other warehouse execution processes

·        Configure MHE integration touchpoints for WES/WCS, ASRS, AMR, GTP, etc.

·        Configure and maintain system parameters, business rules, workflows, and operational settings

·        Build reports, documents, labels, dashboards, and implementation scripts to program standards

·        Manage configuration changes through Configuration Director and approved tools

Configuration Governance and Quality

·        Keep configuration consistent with approved designs and template standards

·        Avoid duplication and customer-specific dependencies; escalate design ambiguities

·        Maintain accurate configuration documentation, dependencies, and change history

Template Enhancement

·        Recommend simplifications and template enhancements from recurring implementation needs

·        Provide feasibility and impact input on functional change requests

·        Evaluate new Manhattan Active capabilities that reduce the need for extensions

Testing, Deployment, and Implementation Support

·        Unit and functional testing of new configuration; support automated regression testing

·        Support configuration packaging, versioning, and deployment across environments

·        Troubleshoot configuration issues during SIT, UAT, go-live, and stabilization

·        Transfer knowledge to client super users, regional configurators, and support teams

Key Performance Indicators:

·        Configuration items delivered on time and first-time right

·        Configuration defects found in SIT and UAT versus production

·        Documentation completeness for delivered changes

·        Go-live support issues resolved within agreed priority

Why You Will Love Working Here:

At Fulfillment IQ, we do not just build supply chain solutions, we build long-term careers. We give our people real ownership, real influence, and meaningful responsibility. Whether you are leading a client relationship, shaping a solution, or building internal capability, your decisions have visible impact. We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.

Compensation and Benefits:

Compensation is competitive and based on experience. We discuss compensation openly at the first screening call.

Mexico and Brazil

This role is offered on either engagement model below.

Independent Contractors

·        Fixed-term contract of 12 months, renewable, at an agreed rate, invoiced monthly to Fulfillment IQ

·        Mexico: registered with the SAT (RFC) and able to issue CFDI electronic invoices

·        Brazil: operating through your own registered company (CNPJ) and able to issue service invoices (nota fiscal)

·        Contractors manage their own tax filings and social security contributions

Employees (through our employer of record)

Employees are employed and paid locally by our employer of record partner and receive all statutory benefits under local law.

Health and Wellness

·        Statutory social security coverage (IMSS in Mexico), plus private medical insurance where offered under the employer of record's local plan

·        Employee wellness programs where applicable

Time Off

·        Statutory paid vacation with vacation premium (Mexico) or the constitutional one-third vacation bonus (Brazil), sick leave, and public holidays

·        Flexible leave policies that respect local labour standards

Retirement and Financial Security

·        Statutory retirement and housing fund contributions (AFORE and INFONAVIT in Mexico), and the statutory year-end bonus (aguinaldo in Mexico)

·        Employee stock options (ESOP), where applicable

Statutory benefits apply to employees through the employer of record. Professional Growth, Flexible Work, and Additional Perks apply to contractors and employees.

Professional Growth

·        Dedicated learning and development budget, with support for skills, leadership, and career progression

Flexible Work

·        Remote and hybrid work options, flexible hours aligned to role and client needs

Additional Perks

·        Equipment and workstation allowances, internet and business travel reimbursements, team events and offsites

Work Authorization:

Applicants must be legally authorized to work in Mexico.

Use of Artificial Intelligence in Hiring:

FIQ uses artificial intelligence to assist in the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact hr@fulfillmentiq.com.

Accommodations:

FIQ is committed to an inclusive and accessible recruitment process. Consistent with Mexico's General Law for the Inclusion of Persons with Disabilities and Brazil's Brazilian Inclusion Law (Law 13.146/2015), accommodations are available on request at any stage of recruitment and assessment. Contact hr@fulfillmentiq.com and we will work with you to meet your needs.

Candidate Privacy:

Your personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice, available at here. This includes the use of AI-assisted screening described above and cross-border storage or processing that may occur in the United States. By applying, you acknowledge this notice. Questions: hr@fulfillmentiq.com.

Equal Opportunity:

Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to ethnic or national origin, color, sex, gender, age, disability, social condition, health condition, religion, opinions, sexual orientation, marital or family status, pregnancy, or any other characteristic protected under Mexico's Federal Labor Law and Federal Law to Prevent and Eliminate Discrimination, or Brazil's Federal Constitution, Consolidation of Labor Laws (CLT), and Law 9.029/1995.

Safe and Respectful Workplace:

FIQ maintains a safe and respectful workplace with zero tolerance for harassment or discrimination, consistent with Mexico's Federal Labor Law and NOM-035-STPS-2018 and Brazil's Law 14.457/2022. Every contractor and employee is covered by our anti-harassment policy from day one.

Learn More About Us:

Website: fulfillmentiq.com   |   LinkedIn: Fulfillment IQ   |   eCom Logistics Podcast (Spotify, YouTube)