Investor Relations Analyst

Responsibilities
Serve as a primary contact for a high volume of retail investors, addressing account questions, resolving issues, and delivering a consistently high standard of service Develop and apply strong working knowledge of Fundrise's products, investment structures, and strategies to accurately and confidently support investors Evaluate our current AI tools and responses to identify gaps, improve the customer experience, and drive team efficiency Work with the Fundrise team to develop systematic methods for scaling our business and further supporting our growing investor base

Minimum Qualifications
1+ year of prior customer service experience, ideally in a high-volume environment An understanding of the impact of positive, proactive customer service on brand loyalty and customer retention Strong written and verbal communication skills, with an ability to explain complex topics clearly Comfort working independently while staying closely coordinated with a team High attention to detail and ability to manage multiple priorities Desire to learn about Fundrise products and investment strategies

Preferred Qualifications
Bachelor’s degree in Finance, Business or related field Prior customer service experience in real estate or financial services

Benefits at Fundrise
Remote-first work environment (must live in the United States) Competitive medical, dental, and vision insurance, with Fundrise contributing to both employee and dependent premiums Flexible Spending Accounts for medical expenses, dependent care, and parking 401(k) with 3% contributed by Fundrise, regardless of whether you are actively contributing yourself Fully covered life insurance and short-term disability Significant equity via our employee stock grant program Gympass benefit including mental health resources Flexible PTO Employee Assistance Program Paid parental leave