Support Specialist (Time & Attendance) - 1 year fixed term contract

About Us

Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.

Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.

The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.

At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.

About the role:

We are seeking a highly organized and adaptable HR Support Specialist to join our newly consolidated support team in the Philippines. In this role, you will be responsible for the end-to-end management of Time and Attendance (T&A) processes for multiple regions globally. You will play a critical role in ensuring that timesheet data is collected, verified, and processed accurately and on time to support global payroll cycles. As well as support T&A customer and professional queries. You will also contribute to the standardization and continuous improvement of global T&A processes, supporting the transition towards a more consistent and automated operating model.

Working Hours: 1pm - 10pm PHT to align with Central European Time Zone — Strict Requirement

Please note: This role is a 1 year fixed term contract, with a proposed start date of the 11th of January, 2027

What you’ll do:

• Data Verification & Consolidation: Process, validate, and reconcile manual Excel and digital (e.g., Zoho) timesheets across different countries globally. Verify hours worked, overtime, and leave records against shift schedules. Deliver high-quality timekeeping and leave management services to all stakeholders by consistently meeting Service Level Agreements (SLAs) and accurately validating unpaid leaves for payroll processing.
• Payroll & Billing Support: Monitor critical payroll cut-offs and enter verified hours into the system to prepare data for accurate payroll processing and invoicing.
• Communication & Resolution: Handle mass communication to professionals and customers, including monthly timesheet submission reminders, approval reminders, special holiday announcements, etc. Proactively follow up with professionals and customer managers to resolve missing entries, unapproved overtime, and timekeeping discrepancies.
• SOP & Workflow: Maintain and update tracking systems, Standard Operating Procedures (SOPs), and Local Work Instructions (LWIs). Map regional workflows to eliminate operational bottlenecks. Identify improvement opportunities and review existing work processes to enhance operational efficiency and professional/customer experience. Document regional process variations and recommend opportunities for standardization and automation.
• Audit Readiness & Compliance: Manage organized digital repositories and maintain compliant timesheet records to meet regional regulatory standards (such as EU labor laws, US FLSA, and Australia's Fair Work Act 2009). Escalate high-complexity compliance cases to In-Country Leads, Managers, or Regional Senior HR Managers. 
• Project Support: Partner and collaborate closely with the project teams on system/automation enhancement initiatives for the timekeeping process. Support process mapping, UAT, and implementation of approved enhancements, as required.
• Additional duties: Perform other job-related duties, projects, and ad hoc tasks as assigned by management or designated supervisors.

What we're looking for:

Minimum requirements

• Time & Attendance Expertise: Great understanding of timesheet rules and experience handling timesheets (both manual Excel and digital systems like Zoho) end-to-end.
• Fast Learner & Adaptable: Ability to quickly digest intricate regulatory, HR, or financial processes across different global regions without getting overwhelmed by ambiguity.
• Execution & Prioritization: Proven ability to manage high volumes of data, prioritize tasks effectively, and execute with a high degree of accuracy.
• Process Design: Track record in process mapping, workflow optimization, and writing clear, execution-ready documentation.
• Communication: Strong written and verbal communication skills to effectively remind, guide, and follow up with customers, professionals, and managers.
• Core Competencies
• Detail Orientation: Detail-oriented with a proven ability to manage high-volume data within tight timelines.
• Continuous Learning & Adaptability: Fast learner capable of digesting complex regulatory, HR, or financial rules across multiple regions without ambiguity.
• Stakeholder Management & Clarity: Exceptional written and verbal communication skills to guide clients and professionals through complex HR and timekeeping requirements.

Our ranges are established using objective market benchmarking data for this level of work. Final placement within the range is determined by gender-neutral criteria, including the candidate's relevant skills, experience, and specific qualifications for the role.

Actual compensation for this position may vary and will depend on multiple factors such as relevant qualifications, experience, education, and geographic location. For Full-Time Regular Employees, this position is also eligible for additional compensation as follows:

• Sales Roles: This position is eligible for a commission structure in addition to base salary.
• Non-Sales Roles: This position is eligible for an annual bonus which is paid dependent on various factors, including and without limitation, individual and company performance in addition to base salary.

Benefits 

G-P values its employees and offers excellent benefits and perks including generous paid parental leave, flexible time off, spending accounts, medical insurance, dental insurance, vision insurance, sabbatical after 5 years and more.

 

Individuals residing, or applying to work, in the United States: California or Philadelphia, Pennsylvania, please review the following additional information:

G-P will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles City Fair Chance Act Ordinance, Los Angeles County Fair Chance Act Ordinance, and San Francisco Fair Chance Act Ordinance. Los Angeles applicants can review additional information regarding the Los Angeles City Fair Chance Act here: Fair Chance Initiative for Hiring Ordinance, and Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: Fair Chance Poster. Any consideration of a candidate’s background check with arrest or conviction records will include an individualized assessment based on the factors required by applicable law, including the candidate’s specific record and the duties and requirements of the specific job.

G-P. Global Made Possible.

G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.

G-P also is committed to providing reasonable accommodations to individuals with disabilities. Individuals with disabilities are encouraged to apply for these positions. If you need an accommodation due to a disability during the interview process, please contact us at careers@g-p.com.