Senior Sales Operations Manager

We’re building the AI-driven future of customer success, from retention to growth!

We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.

About This Role:

We’re looking for a full-time Senior Sales Operations Manager to join our Sales team reporting to the SVP, Revenue Operations. This role is a remote role based in the USA.

In this role, you'll play a key role in accelerating North America sales growth and performance by partnering closely with the NA SVP of Sales to drive business rhythm, deliver data-informed insights, and align cross-functional execution. This is a great opportunity for someone who thrives in a fast-paced, high-growth SaaS environment and enjoys working cross-functionally with teams like Finance, Demand Gen, and Customer Success. The ideal candidate brings strong skills in sales analytics, strategic communication, and operational execution.

What You'll Do:

Insights, Analytics & AI

• Use dashboards and reports (Salesforce, Sigma, Gainsight) to pull together a regular view of pipeline health, rep performance, and forecast accuracy for the NA Sales leader.

• Spot patterns and anomalies in the data and flag them to the team with a clear summary of what you’re seeing.

• Work with the Revenue Operations tech team to flag data quality issues and support improvements to our core sales tools (Salesforce, Gainsight, Gong.io).

• Run ad hoc analyses to support annual planning inputs such as territory design and quota distribution.

• Identify, evaluate, and implement new AI technologies that improve seller productivity and pipeline visibility (Notion, Claude, Gong.io, Gainsight).

Cross-Functional Collaboration

• Build working relationships with teams like Demand Gen, Customer Success, and Product by sharing pipeline updates and helping coordinate on shared go-to-market initiatives.

• Communicate cross-functional requests clearly and follow up to keep shared work on track.

• Identify process gaps that slow down sellers or create unnecessary friction, and raise them with the right teams.

• Proactively identify ways to make day-to-day work easier for frontline sellers and sales managers, using provided tech stack and AI.

Sales Planning & Execution

• Assist with annual planning activities such as pulling territory data, organizing quota inputs, and maintaining headcount tracking lists.

• Track sales incentive plan performance and flag discrepancies or anomalies to Sales Comp, Finance, and leadership for follow-up.

• Help maintain the NA Sales team’s process documentation and operating playbook, keeping it current and easy to use.

Strategic Partnership

• Support the North America Sales leader with day-to-day operational needs, helping turn priorities into action.

• Help coordinate recurring sales meetings and reviews by preparing agendas, taking notes, and following up on action items for QBRs, pipeline reviews, and weekly forecast calls.

• Draft internal communications and meeting materials (e.g. summaries, recaps, follow-up notes) on behalf of the NA Sales leader.

• Track open action items and key initiatives, helping keep the sales leadership team on schedule and accountable.

This role may require occasional travel up to 15% for team meetings, training, or company events.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

What We're Looking For:

Must-have skills or experience:

• 4+ years of relevant experience and MBA or equivalent combination of education and experience), required.

• Synthesize complex information into clear, concise narratives for senior audiences.

• Juggle multiple priorities, manage stakeholders, and drive to closure without being asked twice.

• Intellectual curiosity and a bias toward data; you ask 'why' before drawing conclusions.

• Comfortable with a fast-paced, high-growth SaaS environment where priorities shift

Nice-to-have skills or experience:

• High executive presence and comfort operating in ambiguity with autonomy.

• Low ego, high collaboration: you elevate others and get things done behind the scenes.

What Success Looks Like:

Success in this role will be measured by outcomes such as

• Meeting & Cadence Execution of recurring meetings (QBRs, forecast calls, pipeline reviews) delivered on time with agenda and pre-read distributed in advance.

• Reporting Timeliness & Accuracy On-time delivery rate of weekly/monthly dashboards and reports

• Impact positively the NA GTM execution, Pipeline growth and health, deal review, forecasting accuracy, performance management, and GRR.

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.

• The starting base salary range for this role is $110,000 - $120,000 annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.

• We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.

If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.