Global Head of Digital Project Management (Remote/Full-time)

ABOUT GENERATION:

At Generation, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. We also conduct original research and share data insights on high-priority global workforce transition topics to inform decision-making by workforce system stakeholders. Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates. To date, the network has 150,000+ graduates and 23,000+ employers across 50 professions and 17 countries.

When learners join Generation, 91% are unemployed, of which nearly half are long-term unemployed.  Three months after completing our program, graduates have a 78% job placement rate, rising to 88% within six months. Of our employed graduates, 79% are hired by repeat employers who have previously hired Generation graduates, and 89% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings.  Two to five years after graduation, 77% of our alumni from upper-middle income countries continue to meet their daily financial needs and 63% can save for the future. To date, Generation’s global graduates have earned more than $1.9 billion in wages. Generation graduates typically have a secondary school background, 52% are female, 28% have dependents, and the majority identify with underrepresented communities in their country.

JOB OBJECTIVES:

The Project Management function is focused on:

• Ensuring there is accountability for every Digital project from start to finish.
• Providing one clear channel for updates, decisions and communication across Technology, Product and Design teams, and with stakeholders in every region.
• Tracking commitments, risks and deadlines for every project, so that delivery is predictable and issues are escalated early.
• Giving the Global Director of Digital a single, consolidated view of the status of all projects.

Our Global Head of Digital Project Management will be responsible for:

• Leading and organizing the Project Leads, assigning them to projects by region, monitoring their performance and supporting their growth.
• Supporting the Global Director of Digital in defining the project management strategy, standards and ways of working for the Digital team.
• Owning follow-up and status reporting across all projects, and synthesizing it into clear communications for Direction and stakeholders.
• Working cross-functionally with the Global Head of Technology & Infrastructure and the Global Head of Software Product & Product Design so that product, technology and delivery stay aligned.
• Strengthening communication between global teams and Generation affiliates to improve delivery and business outcomes.
• Support with grant writing and follow-up with specific communications with funders.

KEY ACCOUNTABILITIES & RESPONSIBILITIES:

Delivery & Project Leadership

• Define and maintain a consistent project management methodology (planning, scoping, governance, change control) for the Digital team.
• Ensure every project has a named Project Lead, with clear scope, milestones, owners and success criteria.
• Organize the portfolio of projects by region (America, LATAM, Europe, SAMEA, APAC) and balance Project Lead capacity accordingly.
• Coordinate project priorities and dependencies with the Technology & Infrastructure team (Salesforce, JavaScript, Infrastructure) and the Product team (AI Features and Module Support cells).

Follow-up & Status Reporting

• Track commitments, risks, issues and deadlines for every project, and drive timely resolution or escalation.
• Produce a consolidated status view of all projects and report it regularly to the Global Director of Digital.
• Anticipate delivery risks and propose mitigation plans together with Technology and Product leads.

Communication

• Act as the single channel for project updates across Digital teams, global functions and affiliates.
• Run project cadences (status meetings, steering committees, release and rollout communications) and ensure decisions and actions are documented.
• Communicate the potential impact of changes in scope, timing or priorities to internal stakeholders.

ATTRIBUTES/QUALIFICATIONS:

Outstanding leadership skills and energized at the thought of bringing order, visibility and predictability to how Generation delivers digital products. An entrepreneurial spirit, comfortable with the ambiguity of a start-up environment. An influencer who can align cross-functional partners across regions.

Specific requirements include, but are not limited to:

• Proven experience managing a portfolio of projects, including planning, risk management and stakeholder reporting.
• Strong organizational and prioritization skills in an ambiguous, fast-paced environment.
• Polished communicator with excellent interpersonal skills, able to adapt messages to technical and non-technical audiences, in English and Spanish.
• Experience leading and developing project managers or project leads.
• Working knowledge of agile and hybrid delivery methods and of project management tools.
• Ability to use data to track progress, anticipate risks and drive decision making.
• A strong sense of ownership (takes personal responsibility for meeting objectives) and timeliness.
• A positive, solutions-oriented attitude, drive for excellence, and a passion for Generation's mission.
• A team player who can operate effectively with peers and other stakeholders within a collegial, yet demanding, work environment.

Background Requirements:

• Undergraduate degree + extensive (3+ years) work experience in project or management in a technology or product-building environment.
• Track record of leadership and ability to work independently.
• Experience coordinating distributed, multi-country teams.
• Project management certification (PMP, PRINCE2, Scrum or similar) is a plus.

***Please apply with your English resume, thank you***