Global Product Manager (Remote/Full-time)

ABOUT GENERATION:

At Generation, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. We also conduct original research and share data insights on high-priority global workforce transition topics to inform decision-making by workforce system stakeholders. Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates. To date, the network has 150,000+ graduates and 23,000+ employers across 50 professions and 17 countries.

When learners join Generation, 91% are unemployed, of which nearly half are long-term unemployed.  Three months after completing our program, graduates have a 78% job placement rate, rising to 88% within six months. Of our employed graduates, 79% are hired by repeat employers who have previously hired Generation graduates, and 89% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings.  Two to five years after graduation, 77% of our alumni from upper-middle income countries continue to meet their daily financial needs and 63% can save for the future. To date, Generation’s global graduates have earned more than $1.9 billion in wages. Generation graduates typically have a secondary school background, 52% are female, 28% have dependents, and the majority identify with underrepresented communities in their country.

JOB OBJECTIVES:

The Global Product Manager position is focused on:

• Act as the primary, active communication channel between the Digital Team and GYE affiliates, ensuring alignment on priorities, roadmap, and product changes.
• Research affiliate operations and global functions to ensure GYE software ecosystem functionalities meet real operating needs.
• Define and prioritize the product roadmap based on direct, ongoing affiliate input and data insights.
• Collaborate with Product Owners, the Product Owner Tech Lead, and the Design team to translate affiliate feedback into clear requirements and user stories.
• Lead regular touchpoints (calls, check-ins, roadmap updates) with affiliate stakeholders to gather feedback and communicate progress.
• Support affiliates' adoption and use of new and existing GYE digital products through direct engagement and training.
• Reconcile affiliate feedback with data insights to continuously improve processes and products.
• Validate developed software to ensure adherence to Generation's software/application quality standards.

KEY ACCOUNTABILITIES & RESPONSIBILITIES:

• Serve as the main point of contact for affiliates on the GYE software ecosystem, maintaining active, ongoing two-way communication.
• Schedule and lead regular check-ins, roadmap updates, and feedback sessions with affiliate stakeholders.
• Gather, document, and prioritize affiliate requirements and feedback to inform the product backlog.
• Collaborate with Product Owners and the Tech Lead to shape features that address affiliate operating needs.
• Communicate release notes, product changes, and rollout plans clearly and proactively to affiliates.
• Work closely with the Operations team on rollout plans, including affiliate testing and training.
• Monitor product adoption and satisfaction across affiliates, escalating and following up on issues until resolved.
• Manage the long-term product roadmap, balancing affiliate needs with global product strategy.
• Track and report on affiliate engagement and product usage metrics to the Digital Team.
• Ensure quality assurance for all developed software prior to affiliate rollout.

ATTRIBUTES/QUALIFICATIONS:

We value Product Managers who have:

• 3 to 4 years of experience as a product manager, project manager, or product owner.
• A positive, friendly, and collaborative attitude.
• Excellent, proactive communication skills, with proven experience actively engaging affiliates or distributed stakeholders.
• Technology background: solid understanding and/or hands-on experience in software development lifecycles.
• Track record of working within an agile team that successfully delivered scalable products.
• Strong stakeholder management skills across cross-functional, multi-disciplinary, and remote/affiliate teams.
• Experience shipping large-scale projects with multiple dependencies.
• Passion for team growth and development.
• Fluent in English.
• Desirable: Conversational Spanish. 

***Please apply with your English resume, thank you***