Associate Revenue Operations Analyst, Policy & Rules of Engagement

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An overview of this role

As an Associate Revenue Operations Analyst, Policy & Rules of Engagement, you will help the Field Sales team apply go-to-market policies consistently. You will learn to support requests and policy-related disputes, maintain documentation and data, and help make processes easier to understand and use. This is an entry-level, remote role aligned to time zones in the United States.

What you’ll do

• Support the documentation and maintenance of go-to-market policies and rules of engagement for the Field Sales team.
• Respond to policy questions and support the resolution of policy-related disputes through Salesforce Chatter, case requests, and the Sales Support Slack channel.
• Apply established policies carefully and identify questions that need escalation.
• Maintain accurate data, process documentation, and best practices for first-tier sales teams.
• Work with operations, strategy, sales compensation, and sales systems partners to support consistent processes.
• Identify documentation or process gaps and share them with the appropriate team members.
• Support policy updates and annual planning activities as business needs change.

What you’ll bring

• Interest in revenue or sales operations, policies, and the systems that support go-to-market teams.
• Experience working carefully with data, documentation, or administrative processes through coursework, internships, projects, or previous roles.
• Ability to review information closely, identify issues, and document clear next steps.
• Ability to organize multiple requests, prioritize work, and meet deadlines.
• Clear written and verbal communication skills for working with stakeholders across teams.
• Interest in supporting policy application and resolving questions or disputes fairly and consistently.
• Demonstrated curiosity by asking questions, learning new processes, and taking ownership of assigned work.
• Salesforce administration experience or familiarity with Salesforce is a plus.

About the team

The Revenue Operations team supports go-to-market teams by building and maintaining the processes, policies, and systems they use to serve customers. We work asynchronously with partners across GitLab to make rules of engagement clear, consistent, and scalable as business needs evolve.

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

How GitLab Supports Full-Time Employees

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave 

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.