Z18 - Clarity - Healthcare Concierge Specialist

Position Summary:

This is the first hire on our brand new Clarity Concierge team. Phone Representative you will be responsible for making outbound calls to prospective new
patients, guiding them through the onboarding process, and scheduling their first appointments
over the phone. This role requires effective communication skills, particularly when explaining
complex billing or insurance information to families, and the ability to handle rejections or difficult
conversations. The ideal candidate has experience in healthcare and aspires to become a
leader on an emerging team.

Key Responsibilities:
● Make 50-60 outbound calls per day to prospective new patients. Email and SMS
communication may also be required depending on the patient.
● Guide new patients through the onboarding process, addressing concerns or objections
as they come up.
● Effectively communicate complex billing and insurance information to families.
● Navigate rejections or difficult conversations with potential clients.
● Ensure patients complete necessary post-call tasks, such as reviewing consent forms or
uploading diagnostic information.
● Build feedback loops to keep Product + Engineering teams aware of technical issues or
bugs.
● Utilize CRM or sales software.
● Work independently to meet sales targets.

Qualifications:
● Proven experience in phone sales or telemarketing.
● Strong communication and interpersonal skills.
● Ability to explain complex information clearly and concisely.
● Demonstrated ability to manage workload and achieve sales targets.
● Familiarity with CRM or sales software, telephony or customer service software
(Zendesk), and collaboration tools like Google Suite and Slack.
● Willing to work fully remote and US time zone