Director, Portfolio Manager (China)

About the Role

GoGlobal is seeking a commercially driven and client-focused Director, Portfolio Management (China) to lead our China portfolio. This leadership role is responsible for overseeing a team of Client Account Managers, ensuring exceptional client service delivery, driving client retention and revenue growth, and maximizing the value of our core service offerings across China, including Employer of Record (EOR), Corporate Services, Accounting, Payroll, Tax, and Entity Management solutions.

The ideal candidate combines strong commercial acumen with deep knowledge of the China business landscape, corporate services, and international expansion. You are passionate about helping multinational clients successfully establish and grow their presence in China while building high-performing teams that deliver outstanding client outcomes and sustainable business growth.

Key Responsibilities

• Lead, mentor, and develop a team of Client Account Managers, fostering a high-performance culture focused on client success, accountability, and continuous improvement.
• Own the commercial performance of the China portfolio, driving client retention, revenue growth, profitability, and long-term account value.
• Serve as a senior escalation point for strategic clients, ensuring exceptional service delivery and strengthening executive-level relationships.
• Act as a trusted advisor to multinational clients navigating market entry, hiring, compliance, payroll, accounting, tax, and business operations in China.
• Partner closely with Sales, Legal, Tax, Accounting, Payroll, HR, and Operations teams to deliver seamless solutions throughout the client lifecycle.
• Identify and execute opportunities for upselling, cross-selling, and expanding GoGlobal's service offerings across existing client accounts.
• Provide strategic guidance on doing business in China, leveraging deep knowledge of local regulations, market practices, and operational requirements.
• Drive portfolio governance through regular account reviews, risk assessments, client health analysis, and proactive mitigation plans.
• Monitor key portfolio metrics, including client satisfaction, retention, revenue growth, profitability, and operational performance.
• Ensure consistent execution of account management best practices, service excellence standards, and client engagement strategies across the team.
• Collaborate with regional and global leadership to develop and implement growth strategies that accelerate GoGlobal's expansion within the China market.
• Foster a client-centric mindset across the organization, balancing client needs with commercial objectives and operational efficiency.

What We're Looking For

• 8+ years of experience in client account management, portfolio management, customer success, corporate services, professional services, consulting, or related fields.
• Strong leadership experience managing and developing high-performing account management or client services teams.
• Deep understanding of China's business environment and corporate services landscape, including accounting, payroll, tax, legal, entity management, HR, employment compliance, and Employer of Record (EOR) solutions.
• Demonstrated success driving client retention, revenue growth, profitability, and strategic account expansion.
• Strong commercial mindset with the ability to identify growth opportunities and translate client needs into business outcomes.
• Proven experience working with multinational companies expanding into or operating within China.
• Exceptional relationship-building and stakeholder management skills, with experience engaging senior executives and decision-makers.
• Strong understanding of regulatory and compliance considerations impacting foreign businesses operating in China.
• Excellent analytical, problem-solving, and communication skills.
• Fluent Mandarin and English language skills are highly preferred.
• Experience working within a global, matrixed, or fast-growing organization is highly desirable.

Success Profile

The successful candidate is a commercially minded leader with deep expertise in the China market and a passion for client success. They are equally comfortable coaching Account Managers, advising multinational clients, engaging executive stakeholders, identifying growth opportunities, and driving operational excellence across a diverse portfolio. They understand the complexities of operating in China and can translate that knowledge into strategic value for both clients and the business.

OVERVIEW

As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.

Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right.

We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.

We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like:

A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact

Collaborating with a diverse, global and supportive team

Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth

WHY WE ARE DIFFERENT

We Make Growing Your Career Possible

• We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly.
• We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it's better to build lasting value than to chase a one-time payout.
• We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way.
• We're global. We offer career opportunities across the world-whether it's new job roles or international locations
• English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world.
• We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success.
• We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership.
• We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions.
• We believe flexibility drives success. Our company is built on trust, and that's why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it's old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.

Ready to take the next step in your career with us? Apply now!

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