Senior PSG Specialist

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

The Senior PSG Specialist is responsible for the independent creation and review of complex cybersecurity professional services documents, including Statements of Work (SOWs) and Change Orders, to achieve business objectives while mitigating risk to the company. The Senior PSG Specialist will independently review complex services documents for grammar, punctuation, style, etc., and to verify all aspects of the document (e.g., approach, assumptions, pricing, terms & conditions) comply with established company guidelines. The Senior PSG Specialist communicates with all levels of the organization and acts as a liaison to coordinate the efforts of multiple practices and ensure client-facing documents are accurate and delivered in a timely manner. The Senior PSG Specialist will be responsible for the lifecycle of each services document including review, execution, and management of internal database. In addition, the Senior PSG Specialist will mentor less experienced team members, perform quality assurance review of SOWs, assist with maintenance of team process documentation, and other activities related to the growth and improvement of the team as directed by team management.

Role and Responsibilities:

• During document creation and review, the Senior PSG Specialist will:

• Verify the correct cybersecurity professional services content is applied to the document, including applicable assumptions, terms, etc.
• Ensure formatting is consistent with the company’s Style Guide
• Apply client-specific information, including agreement references, negotiated terms & conditions, etc. as applicable
• Coordinate communications between internal stakeholders, to include sales teams, technical teams, accounting, contracts, etc.
• Update ticketing records to ensure open status tracking for internal parties
• Coordinate review cycles for services documents, communicating with all key stakeholders to maintain awareness of each request’s stage in the process
• Review client edits and facilitate approvals as needed
• Finalize documents for delivery to end client, to include coordination of electronic signatures
• Maintain internal company document tracking and version control across document creation and revision lifecycle

• Create and review SOWs and Change Orders
• Assist other team members through the SOW creation process, including quality assurance review of documents
• Creation and/or maintenance of team process documentation
• Review of new and/or revised offering templates
• Assist team leadership with strategic planning of team processes, business systems, etc. for the benefit of process efficiency
• Proofread and edit existing content; possible re-write if needed
• Research additional information needed to ensure accuracy of documents
• Verify requests are completed timely
• Assist team with maintenance of internal process documentation
• Other duties as assigned

Skills and Requirements:

• 3-5 years of work experience
• Minimum two (2) years’ experience in an enterprise-level writing and decision-making role

• Internal operational experience is strongly preferred

• Bachelor's degree with concentration in Professional/Technical Writing or English preferred OR equivalent related work experience
• Experience in Cybersecurity or Technology industry a plus
• Proven and effective critical thinking skills, time management skills, organizational skills, and ability to multi-task
• Customer service driven and attention to detail is a must
• Proven ability to handle a large volume of work in a fast-paced environment
• Proven ability to handle decision-making tasks
• Positive attitude, self-motivated, and ability to work both alone and in a team environment
• Excellent organizational skills with a proven capability in written communication
• Advanced professional writing, editing and proofreading experience with proven ability to write with clarity and conciseness, using proper grammar, word usage, and sentence structure
• Advanced MS Word skills; experience with MS Excel and Adobe PDF
• Familiarity with Google enterprise applications, RFPIO, Salesforce, and DocuSign a plus
• Demonstrates a willingness to learn and use AI-enabled tools

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Why GuidePoint?

GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1,300 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 6,200 customers.

Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.  

This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.

Some added perks….

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option