PSP Manager

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a PSP Manager to take ownership of day-to-day payment operations and performance across assigned platforms, brands, streams, and GEOs. We are looking for a detail-oriented and analytical professional who can monitor payment performance, work closely with PSPs and internal teams, identify issues, and proactively improve payment stability and efficiency.

📅 Your daily adventures include:

• Own the day-to-day operation and performance of payment solutions across assigned platforms, streams, brands, and GEOs;
• Manage operational communication and relationships with PSPs, payment partners, aggregators, and platform representatives, including participation in discussions around commercial and operational conditions, coverage, limits, and service improvements;
• Monitor payment method availability, stability, and key performance metrics, including approval rate, decline rate, deposit success rate, Reg2Dep, and payment method conversion, and promptly respond to performance deterioration or disruptions;
• Analyze payment performance by platform, brand, GEO, provider, payment method, currency, BIN, issuer, and transaction type; identify the main causes of failed or declined transactions and implement improvements;
• Build, maintain, and optimize payment routing, cascading, fallback, and prioritization logic, including BIN-level analysis and identification of issuer-, provider-, and GEO-specific performance issues;
• Identify operational and technical bottlenecks affecting deposit and withdrawal flows and coordinate their resolution with internal teams, platforms, and external payment partners;
• Lead the integration and launch of new PSPs and payment methods, including cards, alternative payment methods, and cryptocurrency solutions, coordinating requirements, configuration, testing, launch readiness, and post-launch monitoring;
• Validate cashier functionality, payment redirects, transaction processing, payment method availability, limits, currencies, and GEO restrictions before and after launch;
• Manage payment-related tasks and incidents through Asana, Jira, platform service desks, and other applicable systems; act as the primary point of contact for operational and technical payment incidents, ensuring timely escalation and clear status updates until resolution;
• Monitor PSP performance against agreed operational expectations and initiate corrective actions when performance, stability, or service quality is insufficient;
• Cooperate with Risk & Fraud Prevention, Customer Support, VIP, Product, Retention, Technical, QA, and Analytics teams on payment-related cases and improvement initiatives, including transaction-level investigation of player payment issues;
• Maintain an up-to-date payment method matrix and payment documentation covering brands, GEOs, platforms, providers, currencies, limits, availability, provider information, error descriptions, escalation contacts, operational instructions, and troubleshooting procedures;
• Prepare regular and ad hoc payment performance reports and use dashboards, back offices, monitoring tools, and transaction reports to identify trends, incidents, provider stability issues, performance gaps, implemented improvements, and areas requiring management attention;
• Proactively recommend and implement solutions aimed at improving payment stability, scalability, customer experience, and the overall financial performance of the Company.

Requirements

🧭 What makes you a great match:

• 2+ years of relevant experience as a PSP Manager or in a similar payments-focused role;
• Hands-on experience with fiat payments, bank transfers, and cryptocurrency;
• Experience with payment monitoring and analysis of approval rates and transaction performance;
• Strong analytical skills and ability to work with payment performance data;
• Experience with BI and reporting tools; Tableau is highly preferred;
• Strong attention to detail and ability to stay focused when working with large amounts of operational and payment data;
• Proactive and initiative-driven approach to work;
• Strong discipline and ability to consistently follow up on ongoing tasks and issues;
• Good communication skills and ability to collaborate with different stakeholders;
• Willingness to learn, develop, and deepen expertise in payments;
• Experience in iGaming is a plus, but not a strict requirement.

Benefits

💸 Flexible payment options: choose the method that works best for you;
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;
🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.