Product Manager

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in‑home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission‑driven care teams continue to help participants live well on their own terms. 

Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit www.habitathealth.com.

Location: Remote; requiring regular travel for onsite go-lives, department rounding and other support activities as needed.

Role Scope:

We are hiring a Product Manager, Strategic Technology Applications to own the product strategy, roadmap, and cross-functional delivery for the technology application portfolio that powers Habitat Health's growing PACE organization. This is a high-impact, cross-functional role sitting within the Strategic Technology Applications team, reporting directly to the Vice President of Product.

As Habitat Health expands into new markets and scales its center operations, the Strategic Technology Applications team functions as the internal “product organization” for the systems that power clinical, operational, growth, and administrative workflows. This role will own the end-to-end product lifecycle — discovery, roadmap prioritization, delivery, adoption, and iteration — for a portfolio of applications spanning call/communications, CRM, core operations, growth, and risk adjustment systems.

The ideal candidate is a product-minded healthcare technology leader who is energized by translating clinical and operational needs into a compelling roadmap, partners naturally with internal developers and vendor teams to ship solutions, and uses data and stakeholder feedback to continuously improve adoption and impact.

Core Responsibilities & Expectations for the Role

Product Strategy & Roadmap

• Own the product vision, strategy, and roadmap for a portfolio of strategic technology applications, including but not limited to call/communications platforms (TalkDesk), CRM platform (Salesforce), EHR platform (Epic)
• Translate operational, clinical, and growth stakeholder needs into a prioritized backlog and roadmap, balancing quick wins against longer-term platform investments
• Define and track success metrics — adoption, utilization, satisfaction, and operational impact — to measure product performance and guide iteration
• Maintain a clear view of the application portfolio's health, dependencies, and integration points (e.g., Salesforce and ancillary clinical/communications tools) to ensure data integrity and a cohesive experience across platforms

Discovery, Delivery & Execution

• Run discovery with clinical, operational, and growth stakeholders to surface pain points, validate requirements, and shape well-scoped product requirements and user stories
• Partner with internal analysts (e.g., CRM Admin, EHR Support Analyst, etc.) and external vendors to scope, prioritize, and deliver configuration changes, integrations, and new features
• Own backlog grooming, sprint/release planning, and prioritization decisions using tools like Jira
• Lead or co-lead technology application implementations for new PACE center launches, including configuration, workflow validation, user acceptance testing, and go-live support
• Build repeatable implementation and product-launch playbooks that support Habitat Health's continued growth

Vendor & Stakeholder Management

• Own day-to-day vendor relationships for managed applications, including performance management, escalations, contract oversight support, and roadmap alignment
• Evaluate and recommend new technology solutions in partnership with the Director of Strategic Technology Applications; support build-vs-buy assessments and vendor selection
• Serve as a trusted product partner for clinical, operational, and growth teams, translating their needs into the roadmap and communicating trade-offs clearly
• Represent the Strategic Technology Applications product portfolio in cross-functional forums, governance bodies, and project teams

Adoption, Training & Change Management

• Partner with training and enablement resources to design rollout, onboarding, and training plans for managed applications across clinical, operational, and administrative end users
• Track adoption metrics and gather user feedback; feed insights back into the roadmap and configuration priorities
• Own change management planning for major releases, feature rollouts, and workflow redesigns
• Maintain clear product documentation, including roadmaps, requirements, release notes, and user-facing support materials

Required Qualifications and Competencies

• 5+ years of experience in product management, with hands-on ownership of the roadmap and lifecycle for enterprise or B2B SaaS applications; healthcare or health IT experience strongly preferred
• Demonstrated experience managing or launching SaaS/cloud-based applications (experience with call center platforms, CRM, or clinical ancillary systems a plus)
• Strong command of product management fundamentals: discovery, prioritization frameworks, roadmapping, backlog management, and agile delivery (Jira or similar)
• Proven ability to translate business and clinical requirements into clear product requirements, user stories, and workflow improvements
• Comfortable partnering with both technical teams (developers, vendors) and non-technical clinical/operational stakeholders
• Strong written and verbal communication skills, including the ability to produce clear product documentation, roadmaps, and executive-facing updates
• Experience supporting multi-site healthcare operations or rapid program expansion preferred
• Familiarity with PACE, Medicare/Medicaid, or other regulated healthcare environments preferred

Nice to Have

• Experience with TalkDesk, Salesforce, Abridge, Epic or other contact center / CRM / ambient AI documentation /EHR systems
• Experience with health plan systems (claims, eligibility, encounter submissions) or risk adjustment platforms
• Background in product delivery or change management methodology

Compensation:

The anticipated base salary range for this position is $170,000–$194,000 for candidates located in San Francisco, New York City, or Seattle, and $149,000–$185,000 for candidates located elsewhere. This position is also eligible for a target annual bonus of 10% of the base salary and may be eligible for additional incentive compensation, as applicable.

The final compensation offered will be determined based on factors including, but not limited to, the candidate's qualifications, skills, experience, education, certifications, geographical location, and business needs.

In addition, this position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave, short- and long-term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan that includes a match; paid time off; and company paid holidays.

At-Will Employment

Employment with Habitat Health is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment, express or implied, or to alter the at-will nature of employment.

Any written or oral statements to the contrary are not authorized unless made in writing and signed by an authorized representative of the Company.

Because this is a remote position, employment will be governed by the laws applicable to the employee's work location, and applicable legal requirements will be followed.

Vaccination Policy, including COVID-19

To help maintain a safe environment for our participants and team members, Habitat Health maintains vaccination and infection control policies applicable to certain roles and work locations. For COVID-19 and influenza, team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction. 

Habitat Health will consider requests for reasonable accommodation based on an applicant's disability, medical condition, or sincerely held religious belief, practice, or observance in accordance with applicable law. 

As a condition of employment, team members are expected to comply with all applicable infection control protocols, personal protective equipment (PPE) requirements, and vaccination requirements associated with their role and work location, and to the extent required by law and as permitted in the applicable jurisdiction. 

Our Commitment to Equal Opportunity and Inclusion

Habitat Health is an Equal Opportunity Employer committed to the principles of equal opportunity and inclusion. Employment decisions at Habitat Health are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, medical condition, genetic information, reproductive health decision-making, or any other characteristic protected by applicable federal, state, or local law. 

Habitat Health is committed to the full inclusion of all qualified individuals. Consistent with applicable law, we provide reasonable accommodations to qualified individuals with disabilities and to individuals with religious beliefs, practices, or observances that require accommodation. 

If you require a reasonable accommodation to participate in the application or interview process, perform the essential functions of a position, or receive other employment benefits and privileges, please contact us at careers@habitathealth.com. 

We encourage individuals from all backgrounds to apply, even if their experience does not align perfectly with every qualification listed. 

E-Verify Participation Notice  

Habitat Health participates in E-Verify and will provide the federal government with information from your Form I-9 to confirm your authorization to work in the United States. 

If E-Verify cannot confirm your authorization to work, Habitat Health will provide you with written instructions and an opportunity to contact the Department of Homeland Security (DHS) and/or the Social Security Administration (SSA) to resolve the issue before any adverse employment action is taken, including termination of employment. 

E-Verify is used only after an applicant has accepted an offer of employment and completed the Form I-9 and to the extent permitted by applicable law. 

Habitat Health complies with all federal and state employment eligibility verification requirements. 

Beware of Scams and Fraud  

Habitat Health is committed to protecting job seekers from recruitment scams. Please ensure that you submit applications only through Habitat Health's official careers website or authorized job boards. 

Official communications from Habitat Health recruiters and team members will come from email addresses ending in @habitathealth.com. Habitat Health will never ask applicants to pay fees, purchase equipment, or provide sensitive financial information as part of the recruiting or hiring process. 

If you receive suspicious communications claiming to represent Habitat Health, we encourage you to exercise caution and independently verify the communication before responding. 

If you believe you have been the victim of a recruitment scam or fraudulent job posting, please report the incident to the Federal Trade Commission (FTC) through its fraud reporting website at reportfraud.ftc.gov.