Personal Shopper

We are the champions of childhood
 
Hanna Andersson is a Portland, Oregon-based premier kids and baby clothing brand. Our clothes are made to play, made to last, and designed to let kids be kids. We have core commitments to design, quality, and sustainability, and we believe in helping families create meaningful everyday moments. These principles guide the Hanna Way, and lead to an experience authentically different from other children’s brands.
 
We cultivate our unique brand by hiring team members who believe in these values, own a customer service mindset, and who are innovative, results-oriented, and comfortable working in a collaborative and growth-driven work environment. We all share in our brand’s success, and we actively encourage our team members to maintain a healthy balance in their daily lives.

Position Summary 
Our Personal Shopper team is dedicated to building meaningful relationships with our Hanna customers. They serve as trusted advisors, offering personalized advice and sharing their expertise on our products, fabrics, sizing, trends and services. Personal Shoppers work closely with each customer to process orders and create unforgettable, tailored experiences. To excel in this role, they should be creative, organized and possess excellent communication skills, both written and verbal.

What You'll Do:
Engage with customers daily through phone, email, digital shopping chat, and SMS, providing helpful information about merchandise, events, promotions, policies, and services. Cultivate customer relationships through personalized connections and serve as a trusted advisor on styling and brand expertise. Acquire and build a customer base by forming relationships with new customers and retaining and deepening existing ones. Recommend merchandise based on expert product knowledge and customer preferences. Strategize your own business growth and take initiative to increase productivity through suggestive selling and strong customer relationships. Achieve personal and business sales goals and key performance metrics. Utilize selling tools and technology to sell effectively across all channels. Collaborate with teammates to deliver the best customer experience. Actively create a positive work environment through teamwork and collaboration. Maintain positive working relationships throughout the company. Plan timely and appropriate feedback/follow-up with the Manager as requested. Actively embraces Hanna's spirit of "we're in this together." Additional tasks and responsibilities assigned as necessary.

You Should Have:
Minimum four (4) years of demonstrable experience as a personal shopper, stylist, or as a retail employee or manager. High school diploma or equivalent. Experience in customer service–oriented roles with proven ability to sell products and services. Proficiency with technology platforms commonly used in retail and customer service, including email, chat systems, texting platforms, and CRM tools (such as Salesforce). Strong knowledge of fashion, keeping up with trends and a knack for styling children's clothing Attentive to customers' interests, requests, and boundaries. Ability to curate collections that are appropriate for every day, leisure, and special events. Must be flexible and available during nights, weekends and holidays (Pacific Time) to support business hours. Schedules include one weekend and four weekday shifts. Demonstrated strong proficiency in Microsoft Office Suite and SharePoint, with a particular emphasis on Excel and Outlook mail merges. Experience with Salesforce Service Cloud and Commerce Cloud, highly preferred.

Hanna Talent Cultivation Standards:
With a rise in cyber-criminal activity, please note Hanna will never:
-Ask for any sensitive personal information via email, text, or other forms of instant messaging
-Interview you via email and/or send you a list of questions in lieu of an interview
-Extend an offer without speaking to you via phone or video call
-Ask for bank account or financial information during the recruiting process
 
Legitimate email communication will only be done to and from @hannaandersson.com email addresses. Please examine messages carefully to ensure this is the domain you are receiving messages from, as cybercriminals may also utilize domains that look similar but may have one letter off (such as @hannaandersson.com).
 
Legitimate candidate application submissions are received directly from the applicant. All unsolicited third-party submissions will be considered illegitimate and will not be reviewed or considered for hire.
 
Hanna Andersson provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. As an Equal Opportunity Employer, Hanna Andersson prohibits discrimination, harassment, and retaliation of any kind. Hanna Andersson encourages applicants of all ages.