Clinical Site Partnerships & Enablement Manager

About the Role
Hawthorne Health is expanding access to clinical research through community-based partnerships. The Clinical Site Partnerships & Enablement Manager will identify, evaluate, secure, and support community site partnerships that align with Hawthorne Health’s model and mission. This person will guide prospective partners through the partnership journey—from initial outreach and fit assessment through lease negotiations, onboarding, launch, and ongoing relationship management. They will own lease negotiations for partner sites, collaborating with the Chief Financial Officer, internal stakeholders, and Legal Counsel when needed. They will also serve as the primary Hawthorne Health contact for site owners and staff, coordinating with internal teams to help each partner launch successfully, operate in accordance with applicable requirements, and have a positive experience.

Key Responsibilities
Build and secure site partnerships Identify and develop relationships with prospective community sites that could participate in Hawthorne Health’s Site Network. Evaluate each site’s fit with Hawthorne Health’s model, mission, operational needs, and potential study opportunities. Present Hawthorne Health’s partnership model, value proposition, expectations, and support offering to prospective partners. Coordinate with Feasibility and other stakeholders to assess site capabilities, patient populations, staffing, space, workflow, and readiness. Manage partnership discussions from initial interest through internal review, approvals, and agreement completion, partnering with Finance and other appropriate teams. Maintain an organized pipeline of prospective partners and provide updates on opportunities, risks, and next steps. Coordinate site onboarding and launch Serve as the central coordinator for a new partner’s onboarding and launch experience. Develop and manage onboarding plans, timelines, milestones, and communication with the partner and internal teams. Coordinate with Practice Operations, Logistics, Talent Acquisition, Clinical Operations, Quality, Regulatory, Feasibility, and Finance to ensure site needs and launch requirements are addressed. Help confirm that operational processes, resources, training, and required documentation are in place before launch. Surface barriers early, coordinate resolution, and keep internal stakeholders and site partners informed. Support consistent onboarding processes and recommend improvements as the Site Network grows. Manage ongoing partner relationships Serve as the primary point of contact for site owners and staff, connecting them with the appropriate Hawthorne Health teams and resources. Build trusted, responsive relationships with partners and maintain regular communication after launch. Understand partner needs, gather feedback, and coordinate timely follow-up with internal teams. Help partners understand Hawthorne Health processes, available support, and relevant expectations. Monitor the overall partnership experience, identify concerns or opportunities, and escalate issues when needed. Support partner engagement and retention through consistent follow-through and clear communication. Support performance and continuous improvement Track partnership pipeline activity, onboarding progress, launch readiness, and ongoing partner needs. Share relevant site and partner insights with Feasibility and Site Network teams to inform planning and study opportunities. Help define and monitor measures of partnership health, such as onboarding progress, responsiveness, partner feedback, and ongoing engagement. Identify recurring challenges and collaborate with internal teams to improve partner-facing processes and the site experience. Maintain accurate records of partner communications, decisions, commitments, and action items.

Qualifications
Required Five or more years of experience in partnership development, business development, healthcare operations, clinical research, site networks, or a related field. Experience developing external partnerships and managing relationships with healthcare providers, pharmacies, community organizations, or other healthcare sites. Demonstrated ability to assess partner needs and organizational fit, communicate a value proposition, and move partnership discussions toward an outcome. Experience coordinating onboarding, implementation, or launch activities across multiple teams. Strong project management and organizational skills, including the ability to manage multiple opportunities, timelines, and partner needs. Excellent written and verbal communication skills, with the ability to build credibility with both external partners and internal stakeholders. Sound judgment and follow-through when handling sensitive information, operational concerns, and competing priorities. Proficiency with Microsoft Office and comfort using CRM, project management, or relationship-tracking tools. Preferred Familiarity with clinical research feasibility, site start-up, patient recruitment, and site operations. Working knowledge of HIPAA and the importance of privacy, quality, and regulatory requirements in healthcare or research settings. Experience developing partner onboarding materials, playbooks, workflows, or performance tracking processes. Bachelor’s degree in business, healthcare administration, life sciences, or a related field, or equivalent relevant experience. Core Competencies Relationship building and partner service Consultative communication and presentation Business development and opportunity assessment Cross-functional coordination Project and pipeline management Problem solving and accountability Adaptability in a growing organization Commitment to Hawthorne Health’s mission and patient-centered approach