Manager, Revenue Operations

About Us
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
Learn more about us on our YouTube Channel or Blog Posts
Who You Are: 
You are a player-coach with genuine analytical depth and a builder's instinct. You do not wait to be asked — you surface what matters before it becomes urgent and bring recommendations, not just observations. You are comfortable walking into a room of experienced GTM leaders and challenging their thinking with data. You see broken workflows as problems to fix, not facts of life, and you have the operational credibility to implement the fix yourself. You thrive on unstructured problems and ambiguity is your baseline, not your blocker. 
What You’ll Be Doing: 
Strategic GTM Partnership
Work directly with Leadership across the Affiliates org — owning the RevOps narrative in every strategic conversation
Run weekly business reviews — own the narrative, surface the gaps, and bring action-oriented recommendations, not just summaries
Proactively surface insights Affiliates leadership is not yet asking for — conversion trends, cohort gaps, activation bottlenecks — before they become visible problems
Prepare and present monthly and quarterly performance reviews combining operational metrics, trend analysis, and forward-looking recommendations  
Planning, Forecasting & Analytics
Own the bottoms-up annual operating plan for the Affiliates org — team composition, quota design, capacity modeling, and hiring plans
Drive the weekly bottoms-up forecast — collecting inputs, validating assumptions, and feeding consolidated outputs into the GTM-wide forecasting model
Track actuals against plan weekly — identify deviations early, diagnose root causes, and bring corrective recommendations before gaps compound
Build and own the core analytics framework: affiliate performance cohorts, LTV by affiliate segment, activation rate analysis, expansion triggers, and dormancy signals
Model the impact of proposed changes before they go live — new incentive structures, new activation playbooks, new affiliate tiers 
 
Endorsed Affiliates Program — Ownership & Operations
Own end-to-end operational tracking of all Endorsed Affiliate agreements — milestone tracking, performance against contracted targets, and payout schedules
Build a centralized tracking system — moving from manual spreadsheets to a structured, automated operational model with real-time visibility
Track payout calculations and coordinate with Finance for approval and disbursement
Own the ROI framework — measuring actual return per endorsed partner and surfacing data-driven recommendations on where to invest, renew, or exit
Identify operational gaps and fix them through process design and automation
Produce regular reporting on program performance, payout status, and ROI for leadership 
Cultivate a high-performing RevOps analyst cohort, fostering a culture of extreme ownership and strategic foresight 
Process Design, Tech Stack & Team Leadership
Map, document, and own every key process across Land, Activate, and Expand — from onboarding workflows to expansion triggers
Conduct regular process audits — identify broken, redundant, or manually intensive workflows and fix them
Own the GTM tech stack for the Affiliates organization end-to-end — including affiliate tracking infrastructure and Endorsed Affiliates Program systems
Manage and develop a small team of analysts — set clear expectations, coach toward proactive instinct, and create a culture of ownership
What You’ll Bring:
Analytically sharp — comfortable building forecasting models, cohort analyses, and ROI frameworks from scratch
Systems and process oriented — you have opinions about how things should work and the ability to implement them
Player-coach mentality — comfortable executing directly while managing and developing a small team
Strong communicator across levels — managers, directors, and senior directors simultaneously
Experience owning a high-value partnership or contract program — tracking milestones, managing payouts, building ROI frameworks
Proven track record in high-growth SaaS where operational processes were being built in real time
Experience/Education/Certifications Required:
5–8 years in Revenue Operations, Sales Operations, Partner Operations, or a closely adjacent GTM analytics function
Experience supporting or operating within a partner, affiliate, or channel ecosystem — strongly preferred
Background in high-growth SaaS where operational processes were being built, not just maintained
No specific certification required — analytical depth and track record of impact are the bar

The salary range for this position is $120000 - $140000 annually

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