People Operations Apprentice

About HighLevel:
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our People
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our Impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts.

About the role
We are looking for a motivated and detail-oriented People Operations Apprentice to join our People Operations team. This role provides hands-on exposure to core People Operations processes, including employee experience, compliance, HR systems, benefits administration, and employee lifecycle activities. The apprentice will work closely with the People Operations team and cross-functional stakeholders while developing practical skills in People operations, data management, reporting, and employee support. Programme Details: Work Type: Apprenticeship Department: People Sub Department: People Operations Duration: 6 months Monthly Stipend: 35000 INR Location: Remote - India Programme Start: September 2026

Responsibilities
Employee Experience & Communication Draft employee communications, policy updates, reminders, and People Operations announcements for review. Analyze recurring employee helpdesk queries and help improve FAQs and employee self-service resources. Support scheduling and coordination of employee webinars and related communications. Analytics & Reporting Analyze employee helpdesk metrics, including ticket volumes, categories, SLA performance, and resolution times. Track onboarding, offboarding, leave, and attendance metrics and assist with periodic reporting. Support the preparation of ad hoc reports, dashboards, and data insights for the People Operations team. Compliance & Employee Lifecycle Support Maintain employee records and validate mandatory documentation to support compliance and audit readiness. Audit pending onboarding and offboarding activities and coordinate with relevant stakeholders to ensure timely completion. Support recurring People Operations compliance and validation activities. Process Documentation & Knowledge Management Create and maintain quick-reference guides, checklists, FAQs, and process documentation. Keep People Operations knowledge repositories and shared documentation organized and up to date. Identify opportunities to simplify and standardize People Operations processes. HR Operations & Data Management Support employee benefits renewal and related operational activities. Assist with HR data clean-up, validation, and reconciliation across Darwinbox and other HR systems. Validate employee information, including bank account and payroll-related data, to maintain data accuracy. Support People Operations projects and process improvement initiatives as required. Coordination & Administrative Support Maintain trackers and follow up on action items to support timely completion of People Operations activities. Coordinate with internal stakeholders across People Operations, Payroll, IT, and other teams as required. Provide day-to-day operational and administrative support to the People Operations team.

Requirements
Bachelors degree Strong attention to detail and accuracy Good written and verbal communication skills Comfort working with data, spreadsheets, and reports Strong organizational and follow-up skills Ability to handle employee information with confidentiality and discretion Willingness to learn and take ownership of assigned responsibilities Ability to collaborate effectively with multiple teams and stakeholders Interest in building a career in Human Resources or People Operations Basic proficiency in Microsoft Excel or Google Sheets would be an advantage

HighLevel India Apprenticeship Policy:
This Apprenticeship Policy is issued pursuant to and in compliance with the Apprentices Act, 1961 (as
amended), the Apprenticeship Rules, 1992, the National Employability Enhancement Mission (NEEM)
Guidelines (if applicable), and the National Apprenticeship Promotion Scheme (NAPS) Guidelines notified
by the Ministry of Skill Development and Entrepreneurship.

EEO Statement:
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