Principal Machine Learning Engineer- AI Context

POS-22209

Principal Machine Learning Engineer

HubSpot is an all-in-one marketing, sales, and service software platform that helps businesses grow and succeed. With a user-friendly interface and powerful tools, HubSpot enables businesses to attract, engage, and delight customers, ultimately driving growth and increasing revenue. From marketing automation to CRM, HubSpot offers a comprehensive solution that empowers businesses to succeed in the digital age.

The AI Platform Group at HubSpot delivers the ML and AI foundations that enable product teams across the company to create easy, accurate, and consistent AI features for our millions of customers and their customers. This Principal Machine Learning Engineer role will focus on AI Context: building the systems that help HubSpot's AI understand customer, company, activity, and workflow data across the CRM platform.

As a Principal Machine Learning Engineer at HubSpot, you'll help define the technical direction for applied ML and AI systems that transform complex data into customer value. You will work across product, engineering, data, and ML teams to take ambiguous 0-to-1 opportunities through model development, evaluation, productionization, experimentation, and measurable customer or business impact.

We are looking for people who:

• Have a long track record of delivering high-value, high-impact, cross-team and cross-product projects. Principal MLEs are among the most senior individual contributors at HubSpot; they continually raise the technical bar for the engineering and ML organizations, help shape product vision, and build shared technical direction through strong collaboration and hands-on execution.
• Wish to stay hands-on in technical design, model development, production systems, and code while leading by example through collaboration with cross-functional and internal stakeholders.
• Have a history of developing solutions to ambiguous problems that have had an outsized impact on a large organization's customer experience, product strategy, or business goals.
• Provide strategic direction and architectural leadership for major ML and AI projects across multiple teams, systems, or product surfaces.
• Regularly mentor, coach, and teach engineers in their areas of expertise, including helping senior ICs grow through complex technical projects.
• Demonstrate pragmatic decision-making and problem-solving abilities, including strong judgment around when to use ML, LLMs, retrieval, rules, platform changes, or product changes.
• Have expert understanding of a range of ML techniques, such as deep learning, optimization, regression, transformers, large language models, transfer learning, retrieval, ranking, recommendations, classification, NLP, and personalization, as well as tools and frameworks such as scikit-learn, PyTorch, TensorFlow, and modern model-serving and evaluation systems.
• Are expert in crafting the right architecture for a variety of ML and AI Context problems from business requirements, often identifying where ML solutions can be effective in adjacent product areas.
• Expand analysis beyond offline and online metrics by evaluating privacy, bias, security, reliability, cost, maintainability, model quality, and data governance concerns across the ML lifecycle.
• Exhibit enthusiasm for building reliable, scalable systems for data processing, feature generation, context retrieval, model training, inference, experimentation, monitoring, and feedback loops.
• Can guide teams beyond the status quo; we need engineers who lead us beyond what we have and toward what we can build, while creating a shared notion of how to get there.
• Bring deep expertise in the machine learning concepts behind Applied and Predictive AI, such as recommendation algorithms and systems, binary and multiclass classification, ranking and relevance, semantic retrieval, embeddings, entity understanding, and experimentation.
• Have experience turning messy, incomplete, or heterogeneous data into useful AI context for customer-facing products, such as customer, company, activity, workflow, conversation, behavioral, CRM, or unstructured document data.
• Embody our engineering team values.

If you are passionate about leveraging machine learning and AI to transform the way businesses interact with their customers in a collaborative work environment, come join us in the HubSpot AI Group!

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. 

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• HubSpot Careers
• Life at HubSpot on Instagram

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