Senior Director, People Business Partner (Customer Org)

Role Summary

As Senior Director, People Business Partner, you will serve as the primary strategic people advisor to HubSpot's Chief Customer Officer, partnering with one of our most influential executive leaders to shape the future of our global Customer organization.

This is an opportunity to influence the business at the highest level, guiding executive decision-making on organizational strategy, leadership, talent, and transformation. You'll lead a small team of senior People Business Partners who support VP+ leaders across the organization, helping build the leadership capability and organizational effectiveness needed to power HubSpot's next phase of growth.

Success in this role requires exceptional business judgment, deep commercial acumen, and the ability to translate people strategy into measurable business outcomes.

What You’ll Do

• Partner directly with HubSpot's Chief Customer Officer as a trusted advisor, shaping organizational strategy, leadership effectiveness, and business performance across the Customer organization.
• Lead and develop a high-performing team of senior People Business Partners, enabling them to deliver exceptional partnership to VP+ leaders across the Customer organization.
• Anticipate organizational risks and opportunities, bringing informed recommendations, strong judgment, and a clear point of view before challenges emerge.
• Drive the Customer organization's transformation agenda, shaping leadership, organizational design, and talent decisions that enable the business to scale and evolve.
• Influence senior leaders through trusted counsel, balancing support with constructive challenge to improve decision-making and business outcomes.
• Own the organization's most critical people priorities from strategy through execution, aligning cross-functional partners to deliver measurable impact.
• Use business insight, organizational data, and commercial acumen to connect people strategy directly to business outcomes.

What You’ll Bring

Required Qualifications

• Significant experience partnering with a Chief Customer Officer, Chief Revenue Officer, or equivalent executive within a high-growth technology company.
• Deep expertise supporting complex global Sales, Customer, or Go-to-Market organizations.
• Strong commercial acumen with the ability to connect organizational decisions directly to business performance.
• Proven experience leading executive coaching, organizational design, succession planning, and enterprise transformation.
• Experience building and developing senior People Business Partner teams or other experienced HR leaders.
• Exceptional executive presence, sound judgment, and the confidence to influence senior leaders through trusted relationships and informed perspectives.
• A track record of leading complex, cross-functional initiatives through influence, ownership, and operational excellence.
• Thrives in high-change, fast-moving environments; adapts quickly as priorities shift, maintains momentum through ambiguity, and pivots fluidly between strategy and hands-on execution.
• Navigates complexity with a clear head, ruthlessly prioritising focus areas and driving clarity for executive partners when the path forward is uncertain.
• Brings a high degree of confidentiality, discretion, and organizational sensitivity as a matter of course.

Nice-to-Have Qualifications

• Experience supporting globally distributed organizations across multiple regions.
• Experience scaling organizations through significant growth or business transformation.

Where You'll Work

• Location: United States, Eastern timezone preferred
• Work Style: Remote, Hybrid or Office-based (US Eastern timezone preferred)
• Travel: 25-30% travel expected to support executive leadership meetings, team collaboration, and on-site presence with the Customer organization.

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range:$246,600—$394,600 USD

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. 

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• HubSpot Careers
• Life at HubSpot on Instagram

HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.