Senior Associate, Salesforce-Focused

Overview

The Initiative for a Competitive Inner City (ICIC) is a national nonprofit founded in 1994 by Harvard Business School professor Michael Porter. ICIC drives inclusive economic prosperity in under-resourced communities through innovative research and programs to create jobs, income, and wealth for local residents. Informed by our research, ICIC has developed and supported highly effective initiatives for underserved businesses to meet entrepreneurs’ most pressing needs. At ICIC, you will work with talented, creative, and committed professionals in a collaborative culture dedicated to excellence and innovation.

Program Overview

ICIC serves as a national partner for Goldman Sachs 10,000 Small Businesses (10KSB), a program aimed at empowering entrepreneurs to create jobs and drive economic growth through access to education, capital, and business support services. ICIC manages and provides strategic guidance on outreach, application, and selection processes across all program locations.

Position Summary

The Senior Associate (Salesforce-Focused) plays a lead role in managing all data analysis tasks for the 10KSB team. They will manage our CRM system and lead project management, analytics, technology, and process optimization efforts. This role includes overseeing strategic advising for program sites, defining and implementing data and process strategies, and managing the program’s Salesforce platform to enhance impact. The Senior Associate will engage regularly with external stakeholders, including the Goldman Sachs Foundation and Babson College, the program’s educational partner. This position reports to the 10KSB Program Director.

Essential Duties and Responsibilities

Data Analysis (15%)

• Ensure and uphold data integrity and quality across the platform.
• Manage all 10KSB data requests and ensure high levels of data quality and consistency.
• Interpret data and analyze results to create internal and external reports and identify any patterns or inconsistencies.
• Streamline back-end data-related processes to increase efficiency; and

CRM Management (50%)

• Manage and maintain the Salesforce system supporting the 10,000 Small Businesses (10KSB) program, managing including ~15 internal users and 200 outreach licenses.
• Perform all Salesforce administrative functions, including user maintenance, permissions management, generation of reports and dashboards, and routine platform tasks.
• Serve as the primary contact for system troubleshooting, leveraging expert knowledge to diagnose and resolve technical issues.
• Proactively identify and implement system improvements based on user feedback.
• Lead the design, development, and implementation of training programs for all users, including creating detailed guides and facilitating training sessions to enhance user proficiency and independence with Salesforce.
• Conduct office hours for users who may require additional support/training.

10KSB Site Management (25%)

• Oversee the implementation of the 10,000 Small Businesses (10KSB) program across one to two locations, building a deeper understanding of Salesforce use cases through direct program experience.
• Manage outreach and the selection process for three cohorts, totaling 120 participants per market.
• Ensure the accuracy and quality of program data across these sites.
• Serve as the primary point of contact for Goldman Sachs at designated locations.
• Participate in applicant evaluation and selection, including facilitating interviews with candidates and site partners.
• Provide peer leadership and mentorship to junior staff within the 10KSB program.

Travel (10%)

• Travel to local 10KSB sites to interview candidates for the program.
• Attend conferences and sponsored partner events to promote the program.

Qualifications

• Bachelor’s degree and 4+ years of relevant experience OR 6+ years of relevant experience in lieu of a degree
• Experience in program management, communications, capacity building, or partnership-based work
• Salesforce Administrator Certification required, with demonstrated Salesforce experience
• 2-3 years of data analysis experience
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook
• Excellent written, editing and verbal communication skills, including experience presenting to external partners and stakeholders
• Demonstrated ability to work collaboratively and solve problems jointly across teams, departments, and external partners
• Strong organizational skills and ability to manage multiple, shifting priorities under time pressure
• Ability to travel up to 10% of the year, nationally

This is a full-time remote position. We are currently registered to employ individuals in the following states: AL, CA, CO, FL, GA, IL, MA, MD, MI, NC, NJ, NY, OR, PA, TX, and VA. 

Benefits include:

• Three weeks of vacation per year to start, with an additional day added for each year of service up to 5 years
• Thirteen days of paid holidays, half days on Fridays before long weekends, plus one floating holiday
• Ten days of paid sick leave and two days paid personal leave each calendar year
• Health, Dental, Vision Insurance (70% paid by ICIC)
• 401(k) Retirement Plan with employer matching up to 4% after the first year of employment
• Up to 16 weeks of paid Parental leave
• Individual Professional Development benefit of $1000 each year

ICIC is dedicated to the goal of building a culturally diverse and inclusive organization. We are an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

ICIC participates in E-Verify to confirm that all new hires are authorized to work in the U.S. Please see the Participation Poster and Right to Work Poster for more information.