Manager Market Access & Customer Analytics (MACA)

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. 

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Job Description

Primary Function of Position:

The purpose of the Market Access Mgr – Hospital Economics is to develop and execute applied health economic “value creation & demonstration” strategies in support of a.) Sales Organization and Marketing, b.) Healthcare providers across hospitals (focus on C-Suite), IDN system, and surgeon/physician.   

This position will work to demonstrate the applied clinical/economic value of Intuitive technologies. Primary job responsibilities are creating and disseminating clinical/economic materials, potential analysis, program benchmarking and procedure analytics, predictive and utility modeling, profitability analyzes, return of investment and business impact models, market archetype segmentation strategies and strategic industry insights to influence and educate clinical/economic understanding among existing and potential hospital customers.

This position also provides expert support and facilitation in presenting and defending clinical & economical evidence to a c-suite audience as per business requirements.

Roles and Responsibilities:

• Provide strategic, economic, and analytical insights in order to support a Sales approach that fosters and grows key c-suite relationships and potential partnerships.
• Translate customer data from economic, profitability analyzes, program-benchmarking, procedure, and efficiency analyzes into meaningful strategic recommendations and actions to improve/grow da Vinci programs and consult our customer base.
• Identify and leverage best data sources, i.e. with national and regional hospital claims data and other specific “big-data” databases analyses.
• Perform evidence (clinical & economic) based “Quantify The Impact” (QTI) or potential analysis and partner with Sales, Marketing and overall Market Access to co-lead customer alignment meetings with hospitals, IDN systems, surgeons.
• Design and rollout training on QTI and analytics solutions for the sales force, ensure methodology, platforms and tools are available for deployment.
• Engineer specific health economic market assessments to identify hospital stakeholders and barriers, trends, customer unmet needs, strategic insights, strategic imperatives, stakeholder prioritizations, market segmentations, targeting, messaging, and positioning.
• Provide analytical and economic insights as needed, to support the reimbursement strategy developed and led by the Global Access Value and Economics (GAVE) department together with the French Leadership.
• Operating in a global matrix, partner with Marketing, Sales, GAVE and the French Leadership, to create evidence on Intuitive products and then lead efforts to disseminate the “total economic and clinical value” of Intuitive technologies to existing and future economic decision makers.
• Provide regular voice-of-customer (VOC) feedback on clinical and economic challenges. Generate ideas on how our products can serve as a solution to these issues.

Qualifications

Required Knowledge, Skills, and Experience:

• Bachelors or Master’s degree preferably in Hospital or Healthcare Business Economics with 6+ years’ relevant experience in: health economics, marketing, sales, market development, healthcare consulting.
• Healthcare, pharma, medical device or hospital/health system industry experience is required.
• Extensive experience in health economics, market and patient access, and interaction with hospital stakeholders and decision makers required.
• Broad based experiences and working knowledge of French healthcare system and hospital providers, surgeons, technology assessment agencies, reimbursement system and trends impacting technology and adoption.
• Solid understanding of disease and clinical pathways, inpatient and surgical treatment approaches, hospital inpatient settings, product IFU and supportive health information levels of evidence.
• Demonstrated experience and comfort in presenting and defending evidence with key c-suite clinical and economic decision makers in meetings.
• Ability to manage regional health economic “thought leaders” and key subject matter expert relationships through interactions with societies, hospitals, surgeons, etc. to increase economic evidence.
• Strong reporting, project management, analytical and prioritization skills.
• Excellent interpersonal skills.
• Advanced computer skills including Microsoft Office, Excel, PowerPoint, and Tableau.
• Geographically located in France.
• Languages: fluent in English.
• Travel 50% of the time
• Demonstrated experience in performing customized economic assessment and highlighting meaningful influences and trends with impact for robotics.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.