itD is looking for a Lead Usability Analyst (UX Researcher), you’ll lead design research across web, mobile apps, in-store digital experiences, and emerging AI-enabled touchpoints. You’ll advocate for user needs throughout the product development cycle and partner cross-functionally to shape strategy, improve client experiences, and evolve research practices through AI-enabled tooling.
As part of the User Experience team, you’ll help advance how research is conducted while maintaining rigor, participant trust, data integrity, and client privacy.
Responsibilities:
Core Research
- Lead high-impact studies end-to-end, using sound research judgment to select the right approach for the question at hand.
- Conduct foundational research to inform product and design strategy across complex, high-priority initiatives.
- Analyze qualitative research data, including usability tests, interviews, participatory design, and heuristic evaluations, and synthesize findings with quantitative and behavioral data.
- Translate research findings into actionable insights and specific design recommendations.
- Connect research signals across projects to identify patterns, synergies, and broader opportunities.
- Communicate insights through clear, compelling storytelling that makes complex research actionable for partners ranging from developers to executives.
AI-Enabled Ways of Working
- Use approved AI tools to accelerate study setup, analysis, synthesis, desk research, survey drafting, and reporting while maintaining rigor, researcher judgment, and accountability for conclusions.
- Design research for AI-driven experiences, including agentic, conversational, and personalized AI features.
- Evaluate AI experiences for usability, trust, transparency, and the difference between what users say they want and how they actually behave.
- Contribute to responsible AI practices in research, including appropriate handling of participant data and PII, awareness of model limitations and bias, appropriate disclosure, and human validation of AI-generated outputs before they inform decisions.
- Help maintain a well-organized, easily accessible, and increasingly AI-queryable knowledge base of past research, such as searchable insight repositories, so prior learnings are discoverable and reusable across teams and tools.
- Connect research insights to shared product, design, and engineering workflows so evidence reaches partners where they work.
Leadership & Adaptability
- Act as a thought partner in discovery, strategy, and problem framing.
- Navigate ambiguity across project priorities, concurrent workstreams, and problem spaces, bringing clarity to changing scope, user needs, and decisions.
- Mentor researchers and designers in a user-centered process and help raise the bar on methodology, AI-enabled practices, and insight quality across the team.
- Evaluate emerging research methods, AI tools, and ways of working; help the team adopt approaches that add value and phase out those that do not.
The internal responsibilities will be as follows:
- Attend regular internal practice community meetings.
- Collaborate with your itD practice team on industry thought leadership.
- Complete client case studies and learning material. (Blogs, media material).
- Build out material to contribute to Digital Transformation practice.
- Attend internal itD networking events (in person and virtual).
- Work with leadership on career fast-track opportunities.
Qualifications:
- Portfolio demonstrating digital product research experience across mobile and/or omnichannel experiences.
- 5–8+ years of experience in UX research, product research, or a related research role.
- Practical experience using research tools, AI-enabled workflows, or emerging methods to improve research quality, speed, or impact.
- Experience leading complex research initiatives that influence product, design, and cross-functional strategy.
Culture & Values:
- Passion for Client Service
- Innovation
- Expertise
- Balance
- Respect for All
- Teamwork
- Initiative
Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.
The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information.
Additional Info
Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!
United States