Account Manager- Client Success

Accountabilities
Serve as the primary point of contact for a portfolio of client accounts, building long-term relationships and ensuring exceptional customer satisfaction. Manage day-to-day client operations, coordinating program activities and ensuring seamless service delivery across internal teams. Prepare and deliver quarterly and annual business reviews, presenting program performance, utilization trends, financial metrics, and strategic recommendations. Monitor client satisfaction, proactively resolve issues, and collaborate with cross-functional stakeholders to address technical or operational challenges. Identify opportunities to expand customer value through proactive recommendations, account growth initiatives, and ongoing education. Advocate for customer needs by gathering feedback and partnering with internal teams to enhance products, services, and overall client experience. Track key performance indicators, manage multiple projects simultaneously, and support broader Customer Success initiatives. Requirements 5+ years of experience in benefits consulting, pharmacy benefit management, healthcare, or a related client-facing industry. Strong background in account management, customer success, or client relationship management with proven success in retaining and growing customer accounts. Excellent project management and organizational skills with the ability to manage multiple priorities in a fast-paced environment. Strong analytical, critical thinking, and problem-solving capabilities with a proactive, solution-oriented mindset. Outstanding verbal and written communication skills, including experience presenting business reviews and performance insights to stakeholders. Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, Teams, and Word. Bachelor's degree in Business, Healthcare Administration, Pharmacy, or a related discipline is preferred. Ability to travel as needed to support customer relationships and business objectives. Benefits Base salary of $80,000–$85,000 per year. Performance-based bonus opportunity. Comprehensive health insurance benefits. 401(k) plan with employer matching contributions. Stock option program. Paid time off. Opportunity to work in a collaborative, fast-growing, and innovative environment with strong career development potential.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
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