Account Manager (Renewals)

Accountabilities:
As an Account Manager (Renewals), you will be responsible for managing customer renewals, strengthening relationships, identifying growth opportunities, and ensuring accurate forecasting across a diverse account portfolio. Manage a high-volume portfolio of customer accounts, prioritizing activities based on account value, renewal risk, and business impact. Own the end-to-end renewal process, tracking upcoming renewals, maintaining accurate forecasts, and ensuring timely contract completion. Lead commercial conversations around pricing, discounts, contract terms, and multi-year commitments while protecting business value. Identify expansion opportunities by understanding customer needs and recommending additional solutions, frameworks, or plan upgrades. Monitor account health indicators, including usage patterns, payment status, renewal timelines, and engagement signals to proactively address risks. Prevent churn by identifying potential issues early and coordinating solutions with internal teams. Use CRM systems, workflows, dashboards, and structured processes to efficiently manage customer interactions and renewal activities. Partner with Customer Success, Sales, Finance, and compliance teams to resolve issues and support successful renewals. Maintain accurate CRM records, including renewal stages, account risks, customer conversations, and negotiation outcomes. Provide regular reporting and insights on renewal performance, account health, risks, and expansion opportunities. Requirements: The ideal candidate is a commercially minded customer-focused professional with experience managing SaaS accounts, driving renewals, and building trusted customer relationships. You should be comfortable working with data, negotiating contracts, and managing multiple priorities in a fast-moving environment. 3–4 years of experience in account management, customer success, renewals, or sales, preferably within a SaaS environment. Experience managing customer portfolios and owning renewal or retention targets. Strong negotiation skills with the confidence to discuss pricing, contracts, and commercial terms. Excellent organizational skills with the ability to manage multiple accounts and deadlines simultaneously. Experience working with CRM platforms, sales tools, dashboards, and structured account management processes. Strong written and verbal communication skills, with the ability to communicate clearly and effectively with customers and internal stakeholders. Analytical mindset with the ability to interpret account data, identify risks, and prioritize actions. Proactive and resilient approach, comfortable handling objections, challenges, and customer concerns. Ability to work independently in a remote environment while collaborating effectively with distributed teams. Interest in cybersecurity, compliance, governance, or SaaS solutions is a plus. A bachelor’s degree is preferred, though equivalent professional experience is also valued. Benefits: Fully remote work environment with flexibility to work from your preferred location. Annual co-working allowance for employees who prefer working from shared spaces. Dedicated learning and development budget of USD 1,000 per year. Unlimited paid leave to support rest, flexibility, and work-life balance. Comprehensive health insurance coverage up to INR 10 lakh for employees and their families. Additional accident insurance coverage of INR 10 lakh. Life insurance coverage equivalent to 3x annual salary. Workspace setup allowance of INR 35,000 to create an effective home office environment. Opportunity to work in a high-growth SaaS environment with global customers. Collaborative culture focused on ownership, learning, and meaningful impact.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
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