Amadeus Corporate Travel Counselor

Accountabilities:
As a Corporate Travel Counselor, you will be responsible for managing end-to-end travel arrangements while ensuring a high level of service, accuracy, and customer satisfaction. You will support corporate travelers with complex bookings, provide expert guidance, and collaborate with internal teams to continuously improve service delivery. Advise and arrange domestic and international business travel for individual travelers and groups. Manage complex travel bookings across air, rail, ground transportation, and accommodation services. Use the Amadeus Global Distribution System (GDS) to create and modify travel itineraries. Analyze travel options and proactively recommend solutions and additional services based on traveler needs. Ensure compliance with customer travel policies, supplier requirements, and applicable regulations. Provide professional telephone support and handle special requests with a customer-focused approach. Resolve traveler issues efficiently by coordinating with suppliers and internal teams when needed. Maintain accuracy and confidentiality when managing traveler information. Collaborate with colleagues by sharing knowledge, providing feedback, and supporting service improvements. Contribute to maintaining strong service standards within a global traveler support environment. Requirements: The ideal candidate brings strong corporate travel experience, excellent customer service skills, and confidence managing complex travel requests. You should be detail-oriented, comfortable working independently, and able to communicate effectively with business travelers and internal stakeholders. 3–5 years of corporate travel experience, with a strong preference for international business travel exposure. Native expertise with the Amadeus Global Distribution System (GDS). Strong understanding of the travel industry and corporate travel processes. Proven ability to manage complex bookings and resolve customer issues independently. Excellent verbal and written communication skills. Strong attention to detail and commitment to service excellence. Ability to anticipate customer needs and provide proactive travel solutions. Integrity and professionalism when handling confidential traveler information. Ability to work collaboratively, receive feedback, and support team success. Flexibility to work within a 24/7 traveler care operation, including afternoon shifts (12 PM–12 AM). Benefits: Fully remote work model with flexibility to work from home. Opportunity to join a diverse and collaborative global team of travel professionals. Competitive compensation package based on experience and location. Comprehensive health and life insurance benefits. Retirement savings program with employer contribution. Access to colleague assistance programs and wellness resources. Travel discounts and exclusive deals across flights, hotels, cruises, and car rentals. Professional development opportunities through extensive learning platforms and career growth programs. Inclusive workplace culture focused on diversity, equity, and belonging. Supportive environment that encourages collaboration, learning, and long-term career development.

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